Australian Public Service Commission | Assistant Director Ncc Workforce Planning
vor 20 Stunden
Hybrid arrangements to be discussed with the Line Manager
Opportunity Type:
Full-Time
Opportunity Status:
Ongoing; Non-Ongoing
Opportunity Employment Type:
Specified Term
Opportunity Employment Type Details:
12 months with a possibility of an extension for 12 months
Learn how a merit list or pool may be used
Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.
If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.
Applicants may be offered a future role, without the need to reapply.
A merit list or pool may be used for up to 18 months.
This merit list or pool may be used to fill other vacancies anywhere in Australia.
For more information about Merit Lists or Merit Pools please go to APSC's website - The APS Merit Principle.
Location:
Dandenong VIC, Deakin ACT, Geelong VIC, Midland WA, Richmond VIC, Robina QLD, Townsville QLD
The EL1 Assistant Director NCC Workforce Planning is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
The role requires providing leadership, control, planning, resource management, performance management, and decision-making for the Team Membership and assigned Contractors working within the work area.
The key duties of the position include:
Leading a multi-functional team in a contact centre environment.
Providing the end-to-end workforce planning function of the NCC.
Leading a team responsible for forecasting work effort in a segmented contact centre that includes an insourced and outsourced workforce.
Ensuring maintenance of capacity and recruitment planning.
Leading engagement with internal and external stakeholders to inform the NCC planning cycle.
Having a strong understanding of NCC operations including the drivers of performance in a call centre environment.
Leading and scheduling activities for agents.
Responding to short term changes in plans to optimise NCC performance.
Successful candidates will be required to undergo a pre-employment National Police History check, and provide evidence of Australian Citizenship.
Failure to do so may jeopardise your offer of employment.
Dependent on the role, the appropriate Working with Children / Working with Vulnerable People check may be required as per State/Territory legislation.
In addition to these checks, a Worker Screening Check issued by the relevant State/Territory worker screening unit will also be required for any role for which the normal duties are likely to require more than incidental contact with people with disability.
The health and safety of workers, Participants and other visitors in our offices is our highest priority.
A number of roles, activities or work types within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory COVID-19 vaccinations.
Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption as per ATAGI guidance, prior to commencement.
Notes
This position will be offered as ongoing or non-ongoing.
We intend to fill this role in an ongoing capacity; however, non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Should a non-ongoing position become ongoing, then a merit list established through this selection process may be used to fill the vacancy on an ongoing basis.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
https://www.apsc.gov.au/recruitability .
Getting to know the National Disability Insurance Agency
The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
The NDIS also connects anyone with disability to services in their community.
This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government.
The NDIS now supports over 500,000 Australians with disability to access the services and supports they need.
This includes supporting approximately 80,000 children with developmental delay, ensuring they receive supports early so that they achieve the best outcomes throughout their lives.
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