Member Experience Officer
Vor 5 Tagen
About the role: Working with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.
We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Morayfield Branch.
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do.
Being member-owned means we are passionate about our members.
We need to ensure that with every interaction, whether on the phone or face to face, we provide the right solutions and appropriate outcomes.
Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members' financial needs and assist them in achieving their goals.
What you'll be doing: Assisting members with their transactional needs and enquiries. Engaging in needs-based conversations to find the right solutions for our members, every time Building relationships to help members achieve their long-term financial goals. Educating members on how to utilise digital and mobile banking tools to enhance their banking experience. Collaborating with your team to achieve strategic goals. Here's what you can do for us: We are looking for team members who are driven by achieving positive customer outcomes.
You must be a confident communicator, with a genuine passion for helping people.
To be successful in the role, you will also need cash handling and reconciliation experience, be digitally savvy, and able to quickly grasp new systems.
Previous experience in a customer service role and prior experience in banking would be highly regarded.
Why you'll love working here Are you ready to embark on a distinctive career opportunity with People First Bank?
Following the merger of People's Choice and Heritage Bank in March 2023, we are on an exciting journey to unify our member focus, products, services, and technology under a single company name and brand.
People First Bank embodies our commitment to prioritising people above all else.
We are 100% member owned, with approximately 720,000 members and 1,900 employees.
We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland, and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at People First Bank, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.
We are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.
Putting 'People First' starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer-driven recognition program. Paid parental leave and special leave provisions. Employee banking benefits and discounted insurances. Career development opportunities, and ongoing training, coaching, and support. A dedicated Employee Assistance Program for you and your family to access in times of need. Access to wellness initiatives for you and your immediate family members. Paid volunteering days and access to a diverse range of community and charitable initiatives. Next Steps: Sounds like a great place to work, doesn't it?
We'd love to hear from you about this exciting opportunity.
Click 'Apply Now' and submit your application, including an up-to-date CV and cover letter.
Applications close: 8am Monday 6 January 2025. During the Christmas - New Year period (Monday 23 December 2024 to Monday 6 January 2025), we will endeavour to maintain as seamless an experience as possible for candidates applying for opportunities.
However, please note that interview scheduling will not recommence until 6 January 2025.
If you have any questions, please contact:
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
#J-18808-Ljbffr
-
Member Experience Lead
vor 1 Monat
Melbourne, Österreich Revo Fitness VollzeitJoin the Member Experience team at LangwarrinCasual role with genuine future career opportunitiesGenuine focus on member experience & Not Sales - it's all about the Vibe!The OpportunityAt Revo Fitness, we're so excited to be breaking ground and bringing our simple gym membership to Langwarrin in Victoria!We're embarking on a serious and exciting period of...
-
Member Experience Officer
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitAbout the role : Working with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high-quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Nambour, Noosa, and Maroochydore...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich AustralianSuper VollzeitThis is a Business Analyst, Member Experience role with one of the leading companies in AU right now 🔥 -- AustralianSuper -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AustralianSuper 🧐🧐**Your New Role** Reporting to the Lead Business Analyst, the focus of...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich Everi Pty VollzeitJob Description:At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich Everi Pty VollzeitDescription At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich Australiansuper VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich Everi Pty VollzeitJob Description:At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Business Analyst, Member Experience
vor 2 Wochen
Melbourne, Österreich Everi Pty VollzeitDescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Member Experience Officer
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitAbout the role: Working with us at Heritage Bank as a Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.We have a part-time role (consisting of 66.5 hours per fortnight) that will be based at our Heritage Bank, Queen Street or Indooroopilly...
-
Member Service Officer
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitDubboNewcastle PermanentPost on : 24 January 2024About the role We are seeking a dynamic and motivated Member Service Officer to work in our Dubbo Branch.This is a part-time position, working Monday, Tuesday, and Friday 8.45am-5.15pm.Our Member Service Officers are highly respected and valued.Their commitment and passion have made a huge contribution to the...
-
Melbourne, Österreich Tideri Jobbörse VollzeitClick on the opportunity title to create a career portal account and apply.We recommend you have your resume and cover letter ready so you can upload it when requested.Thank you for taking the time to consider joining Defence Bank.We wish you every success with your application.Job Category: Marketing, communications, corporate affairs, and product About...
-
Job: Mission Controller
Vor 7 Tagen
Melbourne, Österreich The Learning Experience #363 Vollzeit"An entry requirement for employment with the Australian Defence Force (ADF) is that you must be an Australian citizen.If you do not meet the citizenship conditions forin the ADF, we are unable to accept an application from you.You are welcome to apply once you have completed your citizenship journey." If you enjoy quick decision-making and have the...
-
Head Of Member Experience
vor 1 Monat
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Head of Member Experience - ANZ Staff SuperDepartment: R&P SuperannuationDivision: Talent & CultureLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the...
-
Revo Fitness | Member Experience Lead
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJoin the Member Experience team at Langwarrin Casual role with genuine future career opportunities Genuine focus on member experience & Not Sales - it's all about the Vibe! The OpportunityAt Revo Fitness, we're so excited to be breaking ground and bringing our simple gym membership to Langwarrin in Victoria!We're embarking on a serious and exciting period of...
-
Join The Member Experience Team At Girrawheen
vor 16 Stunden
Melbourne, Österreich Buscojobs VollzeitJoin the Member Experience team at GirrawheenCity Of WannerooAUD 30,000 - 60,000Join the Member Experience team at Girrawheen in a casual role with genuine future career opportunities.Our focus is on member experience, not sales – it's all about the vibe!The OpportunityAt Revo Fitness, we're on an exciting journey of growth, continually opening new clubs...
-
Member Experience Sales Associate
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitWe're on the lookout for high caliber results-driven team members to join the Orangetheory Fitness Afterburn Coaching Team!At Orangetheory Fitness, our heartbeat is to deliver proven fitness results for a healthier world.We're passionate about the ability for all people, regardless of age, shape, size, or ability to be successful and achieve life-changing...
-
Dentist
vor 2 Wochen
Melbourne, Österreich Officer Dental Care VollzeitOfficer, West Gippsland & Latrobe Valley VICThis exciting opportunity is for a highly skilled Dental Professional with experience in General Dentistry to provide exceptional patient care in our growing dental practices in Officer and Dandenong. Our state of the art 5 chair practice in Officer is situated in a busy medical hub in Officer fitted with modern...
-
Member Resolution Officer
vor 2 Wochen
Melbourne, Österreich Australiansuper VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New Role...
-
Course Advisory Committee Member – Lived Experience
vor 2 Wochen
Melbourne, Österreich The Cairnmillar Institute VollzeitExpression of Interest for Course Advisory Committee member – Lived Experience Position Title Course Advisory Committee member – Lived Experience Position Reporting to Course Coordinator or Dean Employment Status Volunteer Classification Academic Location Hawthorn East About us Established over 60 years ago, The Cairnmillar Institute is a...
-
Revo Fitness | Member Experience Lead
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitJoin the Member Experience team at Narre Warren.Casual role with genuine future career opportunities Genuine focus on member experience & Not Sales - it's all about the Vibe! The Opportunity At Revo Fitness, we're so excited to be breaking ground and bringing our simple gym membership to Narre Warren in Victoria!We're embarking on a serious and exciting...
