Senior Manager, Customer Journey Transformation
vor 1 Monat
12 month contract opportunity Sydney based Hybrid working available Please Find Information to support you with job applications and FAQs How will I help?
This role will be responsible for making the different components of our MarTech, AdTech and marketing operations work together seamlessly for greater performance.
The Senior Manager will play a key role in bringing together strategy, insights, analytics, digital enablement and design thinking to help articulate and implement a customer behaviour strategy that is truly inspiring to customers and our business.
Key Responsibilities: This role will: Deliver use cases for Martech and support deliverables required to meet program milestones Work with Senior Change Manager to ensure our people have the right pathway, skills and capability.
Determine key requirements and recommendation for transition of customer marketing campaigns into the new solution.
Define the plan to migrate and decommission of legacy capabilities Have a clear plan on where and when efficiencies can be realised between Martech and Adtech.
What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
The successful candidate will have: Deep technology understanding from proven delivery.
Adobe/Salesforce knowledge and expertise CM3 and CQM architecture Technology and Data relationships Ability to interpret, translate and share key knowledge between marketing/business stakeholders and technologists Project and stakeholder management ability to connect and manage the dependencies between Build and Run What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ****** Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants.
People Leaders will prioritise internal candidates.
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