Client Success Manager
vor 2 Monaten
About Rystad Energy
Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy.
By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.
Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets.
Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market.
For more information, visit .
The role
The Australia Commercial team is now seeking a dynamic individual to join our Perth team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients.
Rystad Energy is looking for candidates with proven experience in customer success and/or business analysis, specifically within the Energy space.
The candidate should ideally possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills and ability to listen and understand customer needs.
You will get the opportunity to develop and execute product-driven and segment-focused client retention and growth strategies, as well as helping clients realize the full value of Rystad Energy's databases and analytics to help them deliver on their business outcomes.
You will also work closely with internal cross-functional teams such as marketing, product development, market research and client training to drive engagement and expansion across your client remit.
Key Responsibilities
Act as clients' trusted advisor by designing and delivering tailor fit engagement plans to help clients maximize value from Rystad products and services.
In charge of end-to-end customer lifecycle including but not limited to delivering onboarding sessions, providing tailor fit product trainings and answering client queries in a timely manner Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate Build and maintain strong client relationships with key stakeholders Become a conduit between clients and Rystad internal stakeholders eg.
product managers, analysts, account team to provide product / services feedback Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
Provide timely support to your book of accounts and the wider client portfolio (globally) Proactively participate in industry and networking events to grow the Rystad Energy brand Maintain all client data and interaction records in the CRM system Skills & Attributes for success
Minimum of Bachelor's degree required Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience and business relationships Excellent written, oral, presentation and communication skills Willingness to travel based on business needs Previous experience with large enterprise / global customers is preferred Passionate about developing close relationships with our customers and enabling their long-term success Proven knowledge of Energy markets is a key strength Proven understanding of valuation models and economic analysis are highly desired Experience working with databases, CRM platforms and Power BI is an advantage Strong focus on collaboration and teamwork across functions and regions Strong Microsoft Office skills (PowerPoint and Excel) Only candidates with full working rights in Australia will be considered for this role.
#J-18808-Ljbffr
-
Client Success Manager
vor 2 Monaten
Perth, Österreich Rystad Energy Group VollzeitAbout Rystad Energy Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy.By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.Our extensive portfolio of...
-
Client Success Manager
vor 2 Monaten
Perth, Österreich Rystad Energy Group VollzeitAbout Rystad EnergyRystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.Our extensive portfolio of...
-
Customer Success Manager
vor 3 Wochen
Perth, Österreich His Donesafe VollzeitHSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms.Known as "The People's Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management.Our parent company, HSI, is a leading Environmental, Health and Safety (EHS)...
-
Customer Success Manager
vor 23 Stunden
Perth, Österreich Zensai VollzeitAt Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role!Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...
-
Client Service Manager
vor 1 Monat
Perth, Österreich National Credit Insurance (Brokers) Pty Ltd VollzeitFull timeNCI is Australia's leading Trade Credit Insurance Broker.We work with organisations from many industries to protect their profitability and have been doing so for almost 40 years!We have branches throughout Australia, New Zealand and Southeast Asia and employ nearly 200 staff.We provide specialist, value-added trade credit related services to an...
-
Client Service Manager
vor 4 Wochen
Perth, Österreich National Credit Insurance VollzeitFull timeNCI is Australia's leading Trade Credit Insurance Broker.We work with organisations from many industries to protect their profitability and have been doing so for almost 40 years!We have branches throughout Australia, New Zealand and Southeast Asia and employ nearly 200 staff.We provide specialist, value-added trade credit related services to an...
-
His Donesafe | Customer Success Manager | Perth
vor 3 Wochen
Perth, Österreich Tideri Jobbörse VollzeitHSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms.Known as "The People's Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management.Our parent company, HSI, is a leading Environmental, Health and Safety (EHS)...
-
Client Manager
vor 1 Woche
Perth, Österreich Motivate Property VollzeitClient Manager / Property Investment SpecialistAre you a passionate and driven sales professional looking to excel in real estate?Motivate Property Group is seeking a dynamic Sales Representative to join our growing team.If you're someone who thrives on building relationships, closing deals, and delivering exceptional client experiences, we want to hear from...
-
Client Service Manager | Perth, Au
vor 1 Monat
Perth, Österreich Hays VollzeitClient Service Manager - Financial Planning - Western Suburbs - Permanent Position Your new companyAre you a dynamic and client-focused professional looking to make a significant impact in the financial planning industry? Our client, a prestigious financial planning practice in Perth, is seeking a dedicated Client Service Manager to join their team. This...
-
Client Manager
vor 1 Monat
Perth, Österreich Warrikal VollzeitABOUT WARRIKALWarrikal is a proud Western Australian Indigenous owned business delivering large scale maintenance, shutdown, and construction projects within the resource sector. We work collaboratively with industry giants ensuring safe and reliable outcomes with a constant focus on continuous improvement and operational excellence.Our people are our brand...
-
Client Manager
vor 1 Monat
Perth, Österreich Warrikal VollzeitABOUT WARRIKALWarrikal is a proud Western Australian Indigenous owned business delivering large scale maintenance, shutdown, and construction projects within the resource sector. We work collaboratively with industry giants ensuring safe and reliable outcomes with a constant focus on continuous improvement and operational excellence.Our people are our brand...
-
Client Manager
vor 1 Monat
Perth, Österreich Warrikal VollzeitSenior leadership role | Direct report to our GM | West Perth based Established and experienced teams | Maintenance focused Strong, ongoing pipeline of future works ABOUT WARRIKAL Warrikal is a proud Western Australian Indigenous owned business delivering large scale maintenance, shutdown, and construction projects within the resource sector.We work...
-
Account Manager
vor 1 Woche
Perth, Österreich Ebm Insurance VollzeitAbout usOur people are at the heart of everything we do at EBM.We were established in 1975 on the simple premise that insurance is complex and requires honest and concise interpretation, delivered professionally and personally.EBM have over 260 team members working in a range of roles – including insurance broking, injury management, compliance,...
-
Account Manager
vor 2 Wochen
Perth, Österreich Ebm Insurance VollzeitAbout usOur people are at the heart of everything we do at EBM.We were established in 1975 on the simple premise that insurance is complex and requires honest and concise interpretation, delivered professionally and personally.EBM have over 260 team members working in a range of roles – including insurance broking, injury management, compliance,...
-
Customer Success Manager, Implementations
Vor 3 Tagen
Perth, Österreich CorePlan VollzeitWho We're Looking For We're seeking an experienced and detail-oriented Customer Success Manager, Implementations to join our CorePlan Crew.This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.Responsibilities Lead end-to-end implementation projects from kick-off to...
-
Telus Health
vor 4 Wochen
Perth, Österreich Tideri Jobbörse VollzeitAccount & Relationship Management (Sales) Full time TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing...
-
Client Services Manager
vor 1 Monat
Perth, Österreich Tideri Jobbörse VollzeitPosition: Client Services Manager Type: Full time We have an exciting opportunity for a Client Services Manager to join an established holistic Financial Planning Practice that prides itself on its extensive knowledge within the Medical Professional Industry.You will be predominately responsible for all administrative functions associated with supporting...
-
Customer Success Representative
vor 1 Woche
Perth, Österreich The Weir Group VollzeitCustomer Success Representative Weir Motion Metrics Perth, Australia Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts.This will be accomplished by cultivating strong relationships...
-
Junior Client Services Manager
Vor 4 Tagen
Perth, Österreich Hosch International VollzeitAccount & Relationship Management (Sales) Full time We're on the lookout for a talented high achiever that is ideally a skilled technician or from an engineering/mechanical background that excels in managing clients.This role requires someone who can take charge of a portfolio of clients and drive business growth. A reputable privately-owned company that...
-
Partner Success Manager
vor 2 Monaten
Perth, Österreich Cisco Systems, Inc. VollzeitAs a Partner Success Manager, you will work with Cisco's Partners to enable them to build a successful customer success practice.You will be the Customer Experience point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle.Your responsibilities will include:Enabling key Partners to drive the...
