Service & Solution Manager

vor 20 Stunden

Sydney, Österreich Sigenergy Vollzeit

Service & Solution Manager As a Service & Solution Manager you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio.
Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service.
You will also be responsible for organising training events for installers and wholesale partners:
1.
Planning and controlling of service activities · You plan the processes in the service area together with local colleagues and with HQ.
· You support installers and wholesalers with service enquiries by telephone and e-mail.
Your top priority is to provide fast and uncomplicated assistance.
· If necessary, you will carry out repairs on site or support installers during initial commissioning.
2.
Customer care · Customer satisfaction is crucial to the success of the company.
· You communicate directly with customers, identify potential problems and solve them professionally.
3.
Organising training events · You will organise and lead training sessions for employees, customers and partners both online and face-to-face.
· Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.
4.
Monitoring and reporting · You will monitor the performance and analyse ongoing processes.
· KPI help you to recognise potential for improvement.
· You will prepare reports on what is happening in the service department and share them with your supervisor.
Qualifications: · Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field; Master's degree preferred.
· Minimum of 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
· Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
· Proven experience in customer care, service strategy development, and technical support.
· Excellent project management skills with a track record of successfully delivering complex projects.
· Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
· Ability to work independently and as part of a team in a fast-paced, dynamic environment.
· Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
· Fluency in English; knowledge of a european languages or Chinese is a plus.
· Willingness to travel within the AU & NZ region as required.
#J-18808-Ljbffr

  • Website Manager

    vor 3 Wochen

    Sydney, Österreich Amp Vollzeit

    Web Development & Production (Information & Communication Technology) If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial...

  • Website Manager

    vor 3 Wochen

    Sydney, Österreich Amp Vollzeit

    Web Development & Production (Information & Communication Technology)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what...

  • Senior Analyst, Data Governance

    vor 4 Wochen

    Sydney, Österreich Amp Vollzeit

    Business/Systems Analysts (Information & Communication Technology) Full time How you'll make an impactAs a Senior Analyst in Data Governance, you'll play a critical role in ensuring the integrity and compliance of data management across AMP Investments.Your work will directly support the business unit's adherence to the AMP Group Data Governance Framework,...

  • Senior Analyst, Data Governance

    vor 4 Wochen

    Sydney, Österreich Amp Vollzeit

    Business/Systems Analysts (Information & Communication Technology)Full timeHow you'll make an impactAs a Senior Analyst in Data Governance, you'll play a critical role in ensuring the integrity and compliance of data management across AMP Investments. Your work will directly support the business unit's adherence to the AMP Group Data Governance Framework,...

  • Senior Customer Success Manager, Commercial

    vor 1 Monat

    Sydney, Österreich Culture Amp Vollzeit

    This is a Senior Customer Success Manager, Commercial role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What You Bring to Camp** Culture Amp is a fast growth organisation...

  • Customer Success Manager, Commercial

    vor 1 Monat

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...

  • Customer Success Manager, Commercial

    vor 3 Wochen

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers. To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...

  • Customer Success Manager, Commercial

    vor 1 Woche

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...

  • Customer Success Manager, Commercial

    vor 5 Stunden

    Sydney, Österreich Culture Amp Vollzeit

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Senior Customer Success Manager, Commercial

    vor 2 Monaten

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work...

  • Customer Success Manager, Commercial

    vor 3 Wochen

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...

  • Customer Success Manager, Commercial

    vor 2 Wochen

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance, as well as work with...

  • Amp | Senior Analyst, Data Governance

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Business/Systems Analysts (Information & Communication Technology) Full time How you'll make an impact As a Senior Analyst in Data Governance, you'll play a critical role in ensuring the integrity and compliance of data management across AMP Investments.Your work will directly support the business unit's adherence to the AMP Group Data Governance Framework,...

  • Senior Infrastructure Security Engineer

    vor 1 Monat

    Sydney, Österreich Culture Amp Vollzeit

    This is a Senior Infrastructure Security Engineer role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**What is the opportunity for you?** As a Senior Infrastructure Security...

  • Engineering Team Lead

    vor 1 Monat

    Sydney, Österreich Culture Amp Vollzeit

    This is a Engineering Team Lead role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐Culture Amp is a rapidly growing company empowering our customers to build Culture First...

  • Customer Success Manager, Commercial

    vor 1 Monat

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...

  • Senior Financial Accountant

    vor 4 Wochen

    Sydney, Österreich Amp Vollzeit

    Analysis & Reporting (Banking & Financial Services)If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial services could...

  • Senior Customer Success Manager, Commercial

    vor 2 Monaten

    Sydney, Österreich Culture Amp Vollzeit

    What You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work...

  • Senior Analyst, Trustee Governance

    vor 3 Wochen

    Sydney, Österreich Amp Vollzeit

    Job Description 9 to 10 Month Fixed Term ContractIf you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial services could...

  • Engineering Team Lead

    Vor 3 Tagen

    Sydney, Österreich Culture Amp Vollzeit

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...