Customer Support Officer

vor 4 Wochen

Brisbane, Österreich Jumbo Interactive Limited Vollzeit

Global Technology Company - Not Your Standard Call Centre
30th October, 2024At Oz Lotteries, we exist to make this a reality
We bring Australia joy and delight, with more chances to win more often.
We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries.
Oh, and we are proudly Aussie-owned and operated
Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers.
We have grown over 18 years to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.
What will you be doing?You will work as part of the Customer Support team providing our customers with a positive experience whilst they are using the Ozlotteries.com website and mobile app.
There are two positions available: Permanent Full-time: based in the office, working 5 days between Monday to Saturday per a roster system (One Saturday per fortnight).
The hours vary between 7:30 am-7:30 pm (7.6 hours per day).Permanent Part-time: 60.8 hours per fortnight (4 shifts per week): based in the office, working 4 days between Monday to Saturday per a roster system (One Saturday per fortnight).
The hours vary between 7:30 am-7:30 pm (7.6 hours per day).As part of your role, you will:
Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles.
This also includes administrative functions of our systems such as updating customer information.Process and reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures.Test and assist with the reporting of technical issues to internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement.Assist with Marketing functions including posting on social media and creating blog posts.Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers.Have strong attention to detail and be able to tailor your response to our customers in a way they understand while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem solving would be beneficial.What are we looking for?Proven customer service experience.Strong communicator, both verbal and written.Confident dealing with a wide variety of customers.Computer skills.Salary:Permanent full-time: $60,000 + Super Permanent part-time: $60,000 + Super Pro Rata for actual hours worked.
Initial shortlisted candidates will receive a link to complete some short online assessments. Why join the Jumbo team?Find Your Freedom At Jumbo - 3mNpy7C
At Jumbo, we're all about ensuring our team thrives.
As a valued member, look forward to:
An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being.Focus on talent management, including career and skills development.An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day.Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI.Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant. Apply For Job
#J-18808-Ljbffr

  • Ict Customer Support Officer

    vor 4 Wochen

    Brisbane, Österreich Lawcadia Pty Ltd Vollzeit

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management.The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements.Our commitment to excellence extends to ensuring that our operations adhere to the...

  • Ict Customer Support Officer

    vor 4 Wochen

    Brisbane, Österreich Lawcadia Pty Ltd Vollzeit

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management.The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements.Our commitment to excellence extends to ensuring that our operations adhere to the...

  • Customer Support Officer

    vor 4 Wochen

    Brisbane, Österreich Jumbo Interactive Limited Vollzeit

    Global Technology Company - Not Your Standard Call Centre30th October, 2024At Oz Lotteries, we exist to make this a reality!We bring Australia joy and delight, with more chances to win more often.We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries.Oh, and we are proudly Aussie-owned and operated!Owned by...

  • Customer Service Officer/Member Support

    vor 4 Wochen

    Brisbane, Österreich Beaumont People Vollzeit

    Member Support Officer - Customer Service Full Time hours M - F l Cannon Hill Location 6 Week Casual Assignment About the role:  Beaumont People are currently partnering with a Membership Organisation in Cannon Hill seeking a Member Support Officer, this is an exciting opportunity for a skilled administration and customer service professional to join a...

  • Customer Support Officer

    vor 3 Wochen

    Brisbane, Österreich Australia And New Zealand Banking Group Limited Vollzeit

    Job Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications...

  • Customer Support Officer

    vor 3 Wochen

    Brisbane, Österreich Australia And New Zealand Banking Group Limited Vollzeit

    Job Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications...

  • Customer Support Officer

    vor 3 Wochen

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Job Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications...

  • Customer Service Support

    vor 1 Monat

    Brisbane, Österreich G.D. Mitchell Enterprises Pty. Ltd. Vollzeit

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Customer Service Support

    vor 1 Monat

    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Are you ready to be part of something bigger?At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits.We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle.As a team, we pour our passion into crafting meals that...

  • Customer Service Support

    vor 1 Monat

    Brisbane, Österreich G.D. Mitchell Enterprises Pty. Ltd. Vollzeit

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Senior Customer Support Engineer

    vor 3 Wochen

    Brisbane, Österreich Emergencymd Vollzeit

    Senior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...

  • Senior Customer Support Engineer

    vor 3 Wochen

    Brisbane, Österreich Emergencymd Vollzeit

    Senior Customer Support Engineer About the Opportunity We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office. This role is primarily responsible for providing high-quality technical support to customers, driving...

  • Senior Customer Support Engineer

    vor 3 Wochen

    Brisbane, Österreich Tait International Ltd Vollzeit

    Help Desk & IT Support (Information & Communication Technology) Full time We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to...

  • Customer Service Officer

    vor 1 Monat

    Brisbane, Österreich Nutrien Ag Solutions Limited Vollzeit

    Customer Service Officer• Customer centric position• Australia's leading Agribusiness• Based in Eight Mile Plains, QLDEvery day Nutrien Ag Solutions makes an impact and helps build a more sustainable and profitable farming industry. We're a local employer, with a local heartbeat, and global resources. So, you'll know you're part of something...

  • Senior Customer Support Engineer

    vor 2 Wochen

    Brisbane, Österreich Emergencymd Vollzeit

    Senior Customer Support EngineerAbout the OpportunityWe are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to customers, driving...

  • Customer Service Officer

    vor 1 Monat

    Brisbane, Österreich Nutrien Ag Solutions Limited Vollzeit

    Customer Service Officer • Customer centric position• Australia's leading Agribusiness• Based in Eight Mile Plains, QLD Every day Nutrien Ag Solutions makes an impact and helps build a more sustainable and profitable farming industry.We're a local employer, with a local heartbeat, and global resources.So, you'll know you're part of something...

  • Maintenance Support Officer

    vor 1 Monat

    Brisbane, Österreich Empire Group Vollzeit

    A03 Maintenance Support Officer - Call Centre ASAP Start - 3 months with possible extension $46.27 + super per hour Queensland State Government contract Cannon Hill - work close to home The Role Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer.You will build relationships with customers and...

  • Technology Support Officer

    vor 2 Wochen

    Brisbane, Österreich Colliers International Vollzeit

    Employment Category: Permanent Full TimeCompany DescriptionOur collaborative culture sets us apart.We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionWe are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD.Reporting...

  • Senior Customer Support Engineer

    vor 2 Wochen

    Brisbane, Österreich Tait International Ltd Vollzeit

    Help Desk & IT Support (Information & Communication Technology)Full timeWe are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to...

  • Senior Customer Support Engineer

    vor 2 Wochen

    Brisbane, Österreich Tait International Ltd Vollzeit

    Help Desk & IT Support (Information & Communication Technology)Full timeWe are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Engineer in our Brisbane Office.This role is primarily responsible for providing high-quality technical support to...