Technology Advisor
vor 2 Wochen
Queensland Corrective Services (Organisation site)Lockyer Valley Correctional Centre; Custodial Operations; Statewide Operations; Gatton/Lockyer Valley
Queensland Corrective Services is seeking an individual with an outstanding attitude, strong IT skills and desire to expand their career within customer focused service centre environment.
If you possess exceptional client service skills and have a passionate and dynamic approach to your role, we would like to hear from you.
ResponsibilitiesFulfil the responsibilities of this role in accordance with QCS values.Follow defined service quality standards, occupational health and safety policies and procedures to ensure high quality, safe services and workplaces.Provide operational support (on-site and remote) to QCS users and prisoners as required in a primarily Microsoft environment.Configure/install/monitor/support/manage the ICT environments with high-level technical expertise.Provide training of the QCS desktop environment and applications to QCS end users where required.Provide training of the prisoner tablet environment and applications to prisoners where required.Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.Provide Tier 1/2 technical support and participate in the contact centre as a primary method of incident resolution.Accurately triage and escalate incidents where required according to policies and procedures.Prioritise and allocate tasks, meet deadlines, and manage own workflows to ensure tasks are completed in a client-focused manner within defined service levels.Provide timely support to users and prisoners by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.Develop, maintain, and work within procedures for the maintenance of one or more technical domains.Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.Meet enterprise service levels by applying QCS ITSM processes.Supervise staff in the delivery of high-quality ICT support by ensuring standards and procedures are adhered to.Manage ICT assets, including prisoner tablets, by ensuring relevant information is recorded accurately and inventory remains current.Undertake administrative duties as directed by the Business & Technology Manager as required.Applications to remain current for 12 months. Job Ad Reference: QLD/610998/24 Closing Date: Sunday, 5th January 2025 Further InformationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.Multiple positions available
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