Head Of Customer Service, Australia And New Zealand
vor 1 Monat
Head of Customer Service, Australia and New ZealandA leading global FMCG organization is seeking a Head of Customer Service for the ANZ region.
This leadership role will shape customer experience strategies and drive transformation across a diverse onshore and offshore team, ensuring operational excellence while fostering a positive, growth-oriented culture.
Key Responsibilities: Customer Service Leadership: Drive customer satisfaction and loyalty by simplifying complexity and enhancing service strategies.Team Management: Lead a large team, providing coaching and guidance to achieve high performance and personal growth.Cross-Functional Collaboration: Work closely with sales, marketing, and operations to align customer goals with business objectives.Continuous Improvement: Analyse customer feedback and identify areas for improvement, staying updated on industry trends and technologies.System Oversight: Manage system tools and processes to ensure minimal downtime and optimal customer experience.Team Leadership & Development: Recruit, train, and develop teams to meet business demands.Lead by example, rewarding top performers and managing underperformance.Ensure compliance with corporate policies and ethical standards.Reporting & Communication: Provide regular updates on key performance indicators and progress towards targets.Collaborate with internal teams to deliver insights on market and customer intelligence.Qualifications & Experience: 5-10 years experience in customer service leadership, preferably within global matrix organisations.Experience managing both onshore and offshore teams.Proven track record of improving customer satisfaction and leading high-performance teams.Strong commercial acumen and ability to operate in a complex, evolving environment.Skills & Attributes: Results-driven, with strong leadership and organisational skills.Excellent communication and negotiation abilities.Strong integrity and high professional standards.Join this dynamic, respected global organisation and help shape the future of customer service.
Apply today and make a significant impact
About the recruiter #J-18808-Ljbffr
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