Customer Success Manager
vor 1 Monat
About Logixboard: Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates.
In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today.
Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales.
Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About the role: The Customer Success Manager plays a critical role within our Customer Experience organization.
As a trusted advisor working closely with Sales, Operations and Marketing within our customer community, the CSM will provide proactive, ongoing guidance on the most effective application(s) and use of our solution.
Your responsibilities as a CSM at Logixboard are to help our customers identify opportunities to expand, protect and build their current portfolio by providing our customer's customers with an unmatched technology-driven solution and customer experience platform.
Partnering closely with Logixboard Account Managers, you will be fixated on our customer's identified objectives (and the achievement of those objectives) and provide dynamic guidance and suggestions that tie back to those goals throughout the entire customer journey to optimize the value of their investment.
Providing stimulating guided tutorials of our platform to ensure high enthusiasm and adoption is crucial to the success of this role.
This role requires someone who is self-driven and comfortable with ambiguity and uncertainty.
Logixboard has been and will continue to be successful with a team of people who are entrepreneurial-minded, creative and innovative thinkers.
Logixboard CSMs need to be decisive, proactive, solution-forward problem solvers and have the ability to pragmatically solve difficult objections.
About you: The ideal candidate should have a level of experience within global logistics to confidently identify pains and present solutions unique to the industry.
A high level of comfort with technology is critical as well as strong presentation, problem-solving and communication skills.
In order to be successful, you should be naturally inquisitive and fulfilled by helping customers achieve and exceed their desired business outcomes.
You should have a high level of business acumen and drive to identify growth and expansion opportunities to share with the Account Manager partner.
You will: Spearhead the rollout and implementation of comprehensive training programs.
Lead new customer onboarding and implementation, along with establishing partnership KPIs and providing ongoing ad-hoc training.
Escalate client needs where applicable, including determining solutions and resources.
Provide strategic recommendations on ways Logixboard can support our customer's success by gathering and analyzing client feedback to help us continually incorporate the voice of our customers in our product development roadmap.
Regularly educate/enable C1s on how to use Logixboard effectively.
Constantly monitor customer health with data.
Own and run Sales Enablement sessions.
Communicate new updates/features of Logixboard and their value.
Work directly with customers to identify success criteria and create plans to help meet them.
Please note that some travel on a monthly basis may be required.
We're looking for: At least 2+ years of experience in the global logistics industry.
2+ years of direct customer engagement experience.
Experience working within Saa S/B2 B.
Ability to present complex information in a clear and concise manner.
Ability to influence and collaborate across various departments.
Comfort in establishing yourself as a trusted advisor and applying consultative skills with customers.
Ability to pragmatically solve difficult problems.
Self-driven and comfortable with ambiguity and uncertainty.
Comfortable working with multiple remote teams, willing to work in a hybrid environment.
Thrives in fast-paced environments, prioritizing agility, and willingness to act.
Benefits: Benefits are provided in compliance with National Statutory Requirements of Australia.
Employees have unlimited vacation.
We are a fast-growing startup where your position will have a direct impact on the business.
Generous parental leave.
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills.
We highly encourage under-represented and traditionally marginalized communities to apply.
Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming.
If you require assistance or accommodations in the application or interview process, please contact .
#J-18808-Ljbffr
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**About Us:** We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace Ltd VollzeitAbout Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Genesys VollzeitCustomer Success Manager Location: Melbourne or Sydney The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM, you are the customer's advocate and champion throughout their journey with...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Darktrace VollzeitAbout Us:We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Nomadgao VollzeitOct 31, 2024 - Relocity is hiring a remote Customer Success Manager.Salary: $90k-$115k.Location: USA.What Relocity is Doing Relocity is reimagining the global mobility experience.We enable enterprises to attract, retain, and engage talent globally.Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Logixboard VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...
-
Customer Success Manager
vor 2 Monaten
Melbourne, Österreich Pst.Ag VollzeitKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Salesforce, Inc. VollzeitJob Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Storyblok Gmbh VollzeitJOB SUMMARY The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Customer Success Manager (Contract) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐We are a leading cybersecurity company dedicated to protecting our customers'...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace Ltd VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Darktrace VollzeitPlease note, this role is a 14 month contract. About Us: We are a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.We are seeking a motivated and experienced Customer...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Manager, Customer Success
vor 2 Wochen
Melbourne, Österreich Darktrace VollzeitThis is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Triple Whale VollzeitBy submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Job Candidate Privacy NoticeWhat Do We Do?Triple Whale is a leader in business intelligence for e-commerce.With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually.Our culture, built on innovation, creativity, and speed,...
-
Customer Success Manager
vor 1 Woche
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Manager, Customer Success
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitExecutive & Strategic ManagementSource: uWorkin JOB DESCRIPTION Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.We protect more than 9,000 customers from the world's most complex threats, including...
