Level 1 Service Desk Engineer
vor 24 Stunden
Email: ****** Call: 0483 945 770 West Sector: Technology Job Summary - Competitive salary - Work with cutting-edge technologies - Be part of an exceptional team environment Job Description Your New Company West Technology has teamed up with a large, national Australian distributor of data and electrical components.
The company is looking for an experienced and motivated Level 1 Service Desk Engineer to join their team.
This full-time role will provide on-site support to over 300 national branches and over 2000 employees.
The role offers a diverse workload servicing a range of offices and will involve working with a multitude of technologies.
This role will suit an efficient, customer-focused engineer looking to grow as the company continues to expand its national presence.
Responsibilities will include: Delivering exceptional customer service support to a variety of environments.
Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments.
Liaising with a range of users, suppliers, software, and hardware vendors.
Ensuring end-to-end ownership of support requests, providing regular updates to stakeholders.
Contributing to the upkeep of client documentation and knowledge base articles.
Escalating to senior team members/leaders when required.
Your Skill Set: The team is looking for a true tech enthusiast who thrives on tackling desktop, application, and O365 challenges.
Ideally, your attributes will include: A minimum of 1 year of experience in an IT Support Role.
Experience with Office 365 / Azure, Microsoft Windows Server, and desktop operating systems, and Microsoft Active Directory.
Strong verbal and written communication skills and a professional presentation.
A customer-centric approach.
The ability to work and perform under pressure in time-critical scenarios.
What's in it for You: - Competitive salary - A great working environment with a high-performing team - Profit sharing on offer for high-performing team members - A workplace that values attitude and initiative, providing opportunities for progression for individuals that put in the effort.
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