Customer Success Manager
vor 3 Wochen
As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.
You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.
Your responsibilities will include:
Driving software utilization and value realization, leading to customer renewals and business growth.
Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Who You'll Work With:
You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners.
Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.
Who You Are:
7+ years experience in the technology industry Advanced understanding of IT/ Infrastructure & Software Confirmed ability to drive continuous software value through use cases Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
Have NV1 or NV2 clearance (preferred) for consulting with our customers You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes.
You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment.
Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched.
You focus on driving ARR growth and work collaboratively with Renewals and Sales teams.
You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.
You will have full Australian working rights.
Why Join Us?
Join Cisco's Customer Experience (CX) team and be a part of an exciting transformation
We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions.
As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.
You will help customers maximize the value of their Cisco technology investments.
Your role will be crucial in fostering deep trust and building lasting relationships with our customers.
By joining us, you'll work in a dynamic and innovative environment that values simplicity and customer centricity and work to foster an integrated, outcome-driven approach to customer engagement.
Ensure that every interaction is aligned with the customer's needs and accelerates their ability to realize outcomes effectively.
We celebrate diversity and believe that varied perspectives drive innovation and excellence.
You'll collaborate with cross-functional teams focused on technology service delivery and software adoption leveraging data-driven insights to create a seamless customer experience.
Be part of a high-energy team that prioritizes innovation, empowerment, diversity, and growth.
Together, we'll set new industry standards and redefine the future of customer experience.
If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you
#J-18808-Ljbffr
-
Customer Success Manager
vor 2 Wochen
Canberra, Österreich Karbon VollzeitKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Tbwa ChiatDay Inc VollzeitKarbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Tbwa ChiatDay Inc VollzeitKarbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Cisco Systems, Inc. VollzeitAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your responsibilities will...
-
Customer Success Manager
vor 3 Wochen
Canberra, Österreich Salesforce VollzeitJob Category: Customer Success About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.If you believe in business as the greatest platform for change and in companies...
-
Customer Success Manager Architect
vor 3 Wochen
Canberra, Österreich Ibm VollzeitIntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Manager Architect
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitIntroduction A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio.It means being a trusted strategic advisor to some of the world's most transformational...
-
Customer Success Manager Architect
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitIntroduction A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio.It means being a trusted strategic advisor to some of the world's most transformational...
-
Senior Customer Success Manager
vor 2 Wochen
Canberra, Österreich ServiceNo VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...
-
Senior Customer Success Manager
vor 3 Wochen
Canberra, Österreich Servicenow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.We know that...
-
Customer Experience Manager
Vor 2 Tagen
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Experience Manager
Vor 3 Tagen
Canberra, Österreich Cisco Systems VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
-
Customer Experience Manager
Vor 2 Tagen
Canberra, Österreich Tideri Jobbörse VollzeitWe're enhancing how we engage with customers, manage their journey, and collaborate across CX.Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster.By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything we...
-
Customer Experience Manager
vor 3 Wochen
Canberra, Österreich Cisco Systems, Inc. VollzeitAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their Business and...
-
Customer Experience Manager
vor 2 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitAs a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.You're the primary CX point-of-contact for customers taking end-to-end ownership.You will understand their Business and...
-
Customer Service Manager
vor 2 Wochen
Canberra, Österreich Brandnet VollzeitAt BrandNet, we are a Canberra-based company that has proudly worked with government, military, police, private organisations, and more for over 30 years, providing quality products and sales.From design to distribution and everything in between, we do it all.With our 7 online shops and retail showroom, Military Shop, we love working with a wide range of...
-
Customer Service Manager
vor 1 Woche
Canberra, Österreich Tideri Jobbörse VollzeitAt Brand Net, we are a Canberra-based company that has proudly worked with government, military, police, private organisations, and more for over 30 years, providing quality products and sales.From design to distribution and everything in between, we do it all.With our 7 online shops and retail showroom, Military Shop, we love working with a wide range of...
-
Renewals Manager
vor 3 Wochen
Canberra, Österreich Acorn Plms VollzeitAccount & Relationship Management (Sales) About Acorn PLMS:At Acorn PLMS, we empower organisations to enhance their workforce capabilities through our cutting-edge performance learning management system (PLMS).We believe in driving continuous learning, performance, and development through innovative solutions.We're looking for people who prioritise...
-
Customer Service
Vor 2 Tagen
Canberra, Österreich The Dent Brothers VollzeitCustomer Service & Operations CoordinatorAbout Us:Join The Dent Brothers, a vibrant and innovative Paintless Dent Repair business dedicated to restoring vehicles to their original condition with exceptional service. As we embark on an exciting journey of national expansion, we're seeking a motivated and detail-oriented Customer Service & Operations...
-
Customer Practice Manager, Professional Services
vor 2 Wochen
Canberra, Österreich Amazon VollzeitCustomer Practice Manager, Professional ServicesJob ID: 2791625 | Amazon Web Services Colombia S.A.S.The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute...