Multi Channel Engagement Manager

Do you have thorough experience in leading multichannel engagement strategies and driving customer engagement solutions? Have you successfully managed high scale projects related to multichannel engagement and digital marketing? Are you full of energy, drive and bring a strong digital and customer-centric mind-set with you? If your answer is YES to these questions, we have an exciting job opportunity for you as Multichannel Engagement Manager. **About the Role** Working within an international matrix environment you will be the integral part of Multichannel Engagement (MCE) for our affiliate in Austria, reporting directly to our Finance & Operation Director. You will work very closely with our Commercial Excellence team as well as with our business unit leaders, leading the development and implementation of the MCE ecosystem. Furthermore, you will drive adoption of digital customer engagement tools by training and inspiring in the affiliate. In addition, you will - support the execution of key Multichannel Engagement projects, like designing digital campaigns, customer journeys and multichannel marketing strategies, in close collaboration with our Business Units and Medical team - develop insights on customer preferences and generate ideas and projects to improve customer engagements - analyse, synthesize, and measure MCE performance and its impact to enhance customer understanding - be responsible for excellent communication and insight sharing within the affiliate - drive innovation in the way we interact with customers in a digital and multichannel-based approach and lead the change across the affiliate In addition to your affiliate responsibility, you will be part of the Commercial Excellence network in “North West Europe” Business Area. The office is located in Vienna, Austria. **About you** - Master’s degree or other relevant commercial academic background in business administration, economics (i.e. Marketing), preferably with specialisation towards digital and customer facing engagements - Strong professional working experience related to multichannel engagement and digital marketing mix - Profound knowledge of MCE tools, methods, and digital technologies, as well as development of technologies, platforms and ways of interactions - Exceptional oral and written presentation and communication skills - Excellent German and English language skills in both written and spoken **Contact and deadline** **About Novo Nordisk and our offer** Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. We are committed to climate protection and are working to achieve climate neutrality by focusing on circular economy as part of our company-wide "Circular for Zero" strategy. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we’re life changing. We offer a competitive compensation based on the collective labour agreement, reflecting your competencies and experience, starting at EUR 69.000 annual gross salary. In addition, we offer a voluntary company pension plan, private medical benefit, an annual Klimaticket, flexible working arrangement, as well as many more fringe benefits. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.