Desktop Support Specialist

Job ID 23-699

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

**Envision yourself at Barracuda**

**What **you’ll** be working on**
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
- Create new hire accounts for local users, including creating accounts in Active Directory, adding computers to the domain, and setting up phones for new hires.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
- Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, NIC cards, hard drives, cables, RAM, and so on.
- Collaborate with Network and Systems Administrators to ensure efficient operation of the desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Maintain an accurate inventory of all monitors, keyboards, hard drives, and other desktop components and equipment.
- Accurately document instance of desktop equipment or component failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Assist with some facilities related work like moving equipment, coordinating with our global facilities team, building management and various contractors.

**What you bring to the role**
- 4 years relevant work experience
- English 2nd Language essential.
- A+ or MCP Certification not required but a plus.
- Mac OS Knowledge preferrable not essential.
- Knowledge of maintaining user accounts in Active Directory.
- Excellent technical knowledge of PC internal components.
- Hands-on hardware troubleshooting experience.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Ability to work unsupervised for long periods of time.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language.
- Strong customer-service orientation
- Valid driver’s license
- Knowledge of and experience, Remote Desktop, VNC, Antivirus software, and remote software distribution tools.
- Zoom or Five9 Telephone systems knowledge preferred not essential.

**What you’ll get from us**:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross-training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualified options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Paid Time Off benefits
- Volunteer opportunities

We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is €38.000,00 EUR.

Die Rolle des Desktop-Technikers besteht darin, eine zentrale Anlaufstelle für unsere Mitarbeiter zu sein und um Support für die Desktop Umgebung zu leisten. Dies umfasst die Installation, Diagnose, Reparatur, Wartung und Aufrüstung der gesamten PC-Hardware und Peripherie.

Verantwortlichkeiten:

- Führen Sie vor Ort Analysen, Diagnosen und Lösungen komplexer Desktop-Probleme für Endbenutzer durch und empfehlen und implementieren Sie Lösungen.
- Erstellung von Konten in Active Directory, dem Hinzufügen von Computern zur Domäne und dem Einrichten von Telefonen für Neueinstellungen.
- Installation, Konfiguration, Test, Wartung, Überwachung und Fehlerbehebung von Endbenutzer-Workstations und zugehöriger Hardware und Software, um die erforderlichen Desktop-Service-Level bereitzustellen.
- Bewerten Sie die Notwendigkeit von Leistungsupgrades für PC-Boxen und implementieren Sie diese, einschließlich der Installation von CPUs, NIC-Karten, Festplatten, Kabeln, RAM usw.
- Arbeiten Sie mit Netzwerk
- und Systemadministratoren zusammen, um einen effizienten Betrieb der Desktop-Computing-Umgebung sicherzustellen.
- Verwalten und lösen Sie bei Bedarf Probleme mit zugehörigen Endbenutzer-Workstations, Telekommunikations
- und Netzwerkprodukten.
- Empfangen und beantworten Sie eingehende Anrufe, E-Mails und/oder Support-Tickets in Bezug auf D