Project Manager
vor 1 Woche
As a growing company with strong industry partnerships, we combine a modern tech stack with youthful drive and drawing from long-standing experience, to create a mature product fitting the market demands.
To achieve our goals, we need smart, self-driven people who are looking for ways to challenge themselves and create brand new solutions.
**What to expect from this role**:
- Become an expert user of TSET - understand features and functionalities - as well as get to know and understand the user-point of view.
- Identify customer’s business needs and use cases, based on that design and implement solutions (configuration and customisation) in Tset.
- Lead and facilitate customer workshops and discussions to ensure the best solution design and manage customer expectations.
- Establish and maintain strong relationships with our customers, serve as their point of contact to address any concerns and manage escalations.
- Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.
- Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.
- Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance their customer experience.
**You are the right fit if you have**:
- Experience in project management and/or customer success or customer service operations.
- Ideally, first experience in one of these areas: SaaS, enterprise software, automotive/manufacturing industry, product costing and product sustainability.
- Proven ability to solve problems efficiently and effectively.
- Familiarity with project management software tools, methodologies and best practices.
- Excellent communication and comprehension skills in English, knowledge of German of advantage; ability to explain complex technical topics clearly and listen to customers to understand their issues.
- Attention to detail and proactivity to identify and report issues that need immediate attention.
- Ability to work independently and assume full ownership of tasks.
- Experience or willingness to work with the following tools: Asana, Jira, Confluence, Zendesk, Slack, G-Suite, MS Office.
- Willingness to travel within Europe.
**What we offer**:
A high-impact role in a young team in a growing tech company with a lot of development opportunities.
Home office, fun events, tasty coffee & snacks, team lunches and sport activities and flexible working hours.
Additional vacation days - for your birthday, Christmas, Easter and all the bridge days (Fenstertage)
A growing team of currently about 75 highly motivated colleagues from various disciplines.
We pay competitive salaries based on talents’ skills and experience; legally, we have to disclose the minimum salary, in this case € 50,000; we are willing to significantly overpay based on your qualifications.
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