Customer Collaboration Specialist

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

**How you will contribute**

You will:

- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility

**More about this role**

**What extra ingredients you will bring**:

- Passion for building customer loyalty through exceptional listening and consultative relationship building
- Ability to analyze information, ask probing questions and make decisions related to order processing/deliveries and client inquiries
- Commitment to implementing feedback as a means of achieving individual and team performance goals
- Team player; able to develop great relations with customers, co-workers and stakeholders

**Education / Certifications**:

- A supply chain, procurement, logistics, engineering degree or a related business area
- Previous experience in a relevant position is a plus

**Job specific requirements**:

- Great English and German written and verbal communication skills, with the ability to adapt to different stakeholders
- Negotiation and conflict resolution
- Empathy and problem-solving mentality
- Timeliness and reliability and good priorization skills
- Resilience
- Strong analytical skills
- Ability to deal with complexity and ambiguity

**Mandatory information in Austria**:The salary is graded in the Collective Labor Agreement “ Information & Consulting für Angestellte ”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 47.500;
- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.

**Benefits**:

- Internationale Teams in einem innovativen und dynamischen Arbeitsumfeld
- Zentral gelegenenes, modernes Open Space Office (Nähe Schönbrunn) sowie Möglichkeiten für flexible Gestaltung der Arbeitszeit und Home Office (Home Office Pauschale)
- Flexibel anwendbarer monatlicher Essenzuschuss - Digibon
- My Club Fitness App, gratis Nutzung eines Lifeline Fitnessstudio sowie weitere attraktive Angebote zur Gesundheitsvorsorge
- Wiener Linienkarte und Stützung des Klimatickets
- Produktbestellung 1x im Quartal
- Attraktives Einstiegsgehalt über dem Kollektivvertrag, abhängig von Qualifikation und Erfahrung

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, s