Customer Engagement Specialist

**Job Description**:
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 150 employees at our Vienna site.

**Customer Engagement Specialist (M/F/d)**

**Responsibilities**:

- Develops field-based customer & patient journey and account strategy including account plan, regular reviews of the account plan and making informed decisions on the strategy
- Creates and implements marketing materials, services, and tools in close collaboration with customers and the cross functional team
- Maximizes account performance by understanding multiple interdependencies within an account, considering customer goals and needs, providing value-based offerings and building long-term relationships through collaborative business planning processes and approaches
- Holds regular account coordination and review meetings which act as a forum of information sharing, providing status updates, coordination & initiating course corrections related to key account
- Is up to date with external environment knowledge, market trends, trending and digital technologies and solutions through curiosity and self-study
- Demonstrates highest ethical principles in accordance with local law, companies SOPs, and regulations New Payroll system documentation, process optimization and continuous improvement

**Qualifications**
- Experience working in a customer facing role and Marketing is required
- Experience working in the health industry including deep understanding of local HC- and reimbursement system
- Previous Oncology experience would be preferred
- Experience in delivering customer-oriented solutions
- Excellent communication skills including planning and delivering ideas and information to others in an impactful manner
- Business & Financial Acumen: understands and applies economic, financial and industry data to make informed business decisions
- Influencing/ Negotiation skills: ability to understand both internal and customer perspectives to build a strategy for financial and value-based negotiation
- Flexibility to adapt quickly to changing/new responsibilities related to portfolio shift/ new indications/new therapeutic areas
- High affinity to digital tools and omnichannel engagement concepts
- Strong MS Office (Excel, Powerpoint) expertise
- Strong familiarity with CRM tools (Veeva Salesforce)
- Fluent in German (spoken and written) and good understanding of English

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
75%

**Flexible Work Arrangements**:
Not Specified

**Shift**:
Not