Junior) Digital Workplace Professional
vor 1 Stunde
**Company Description**:
**Are you passionate about Apple technology and ready to revolutionize the digital workplace? Do you thrive in fast-paced environments and love tackling technical challenges head-on? If so, we want YOU to join our innovative team**
**APPLE SERVICE MANAGEMENT**
You will assist the Apple Service Owner in managing and maintaining Apple services within the organization, ensuring they consistently meet and exceed the needs of the business and its users.
**DIGITAL CLIENT ANALYTICS**
You will utilize powerful tools like Nexthink to analyze and enhance the digital employee experience, identifying key opportunities for improvement and implementing effective solutions
**SERVICE DELIVERY**
You will ensure that Apple services are delivered in accordance with agreed-upon service levels and performance metrics, maintaining high standards and reliability.
**CONTINUOUS IMPROVEMENT**
You will proactively identify and implement opportunities for improving Apple services and digital client analytics, driving enhancements that boost performance and user satisfaction.
**INCIDENT AND PROBLEM MANAGEMENT**
You will assist in managing incidents and problems related to Apple services, ensuring timely resolution and minimizing impact on users to maintain seamless operations.
**STAKEHOLDER MANAGEMENT**
You will work closely with stakeholders to understand their needs and ensure that Apple services and digital client analytics not only meet but exceed their requirements.
**DOCUMENTATION AND REPORTING**
You will maintain accurate and comprehensive documentation, providing regular reports on the performance and continuous improvement of Apple services and digital client analytics.
**Qualifications**:
Bachelor's degree in Computer Science, Information Technology, or a related field
Professional experience in IT service management or a related field
In-depth knowledge of Apple products, macOS, iOS, and a genuine enthusiasm for leveraging these technologies in a business environment are a plus
Strong understanding of the Apple ecosystem, endpoint management experience and digital client analytics tools, particularly Nexthink
A commitment to providing exceptional service and support to end-users and strong troubleshooting abilities to resolve technical issues efficiently and effectively
Strong verbal and written communication skills to engage with users, stakeholders, and vendors
A proactive attitude towards learning and staying updated with the latest technological advancements
**Additional Information**:
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,229 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
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