Call Center Supervisor

**Additional Information** **Job Number**25117480 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests._ - The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen._ **"We are Ladies and Gentlemen serving Ladies and Gentlemen"** The team of the **The Ritz-Carlton, Vienna** is looking for a Lady or Gentlemen for the position: **Call Center Supervisor** As a Call Center Supervisor, you and our Front of House team ensure optimal support for our international guests, especially on the phone. The Call Center Supervisor is responsible for handling and coordinating all incoming calls after compliance with the telephone etiquette and leading the team of the Call Center. The organization of guest enquiries for the reception, guest services, housekeeping and technical areas as well as further administrative work are also part of the task. **Your Qualifications**: - Professional experience in the upscale hotel industry - Friendliness, flexibility, reliability and a high degree of responsibility - Professional communication skills and appearance - resilience, teamwork and flexibility - Quality awareness - A gift for paying attention to the smallest details - excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous - knowledge on how to use the software OPERA and MS Office are advantageous **Our Benefits**: - **Become part of the Top 1% of Hospitality Professionals**:Stand out with your experience in a prestigious environment and among professionals - **Work in a 5-star environment**:Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities - **Excellent career opportunities worldwide**: Benefit from great career prospects in 5-star hotels around the world - **Regular training & development opportunities**:Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth - **Motivated and supportive team**: Work in a dedicated, friendly team that collaborates on achieving success - **Unique employee benefits**: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits - **Competitive compensation**: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning. **Have we sparked your interest?** **Please be advised that a valid working permission for Austria is required for this position.** - Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture