Deskside Supports L1 Backfill Nanterre

Vor 2 Tagen

Wien, Österreich H-Tech Supports Vollzeit

Join H-Tech Supports, a leading company in the Technology, Information, and Internet industry, as a Deskside Support L1 Backfill in Nanterre. Since 2013, we have been at the forefront of digital transformation, providing exceptional services across more than 50 countries. At HTS, we value growth, hard work, leadership, and mutual respect, and we are committed to delivering reliable, high-performance solutions to our clients. In this role, you will play a vital part in supporting our global operations, ensuring seamless deskside support with our team. If you are passionate about technology and thrive in a collaborative environment, this is an exciting opportunity to contribute to our mission of maintaining cutting-edge services and fostering strong client partnerships. Be part of a team that values social responsibility, teamwork, and trust, while helping clients navigate the complexities of data communications and unified collaboration.
Tasks
- Provide first-level technical support for hardware and software issues, ensuring timely resolution to maintain productivity.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals for end-users.
- Document and track incidents and requests in the ticketing system, escalating issues as necessary to ensure efficient problem resolution.
- Collaborate with team members and other IT departments to improve processes and enhance service delivery.
- Maintain an inventory of equipment and supplies, ensuring availability and readiness for immediate use.

**Requirements**:

- Bachelor's degree in Information Technology or a related field, or equivalent work experience.
- Minimum of 1 year experience in a deskside support role, preferably in a fast-paced environment.
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with an emphasis on providing high-quality customer service.
- Ability to work independently as well as part of a team, demonstrating reliability and adaptability in a dynamic work environment.

**Benefits**:
It is a freelance position, offering competitive pay with all-inclusive compensation.
Join H-Tech Supports as a Deskside Support L1 in Nanterre. Elevate your career with a dynamic tech leader, driving innovation in 50+ countries. Embrace digital transformation with us.

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