Regional Information Management and Technology

Position Title**: Regional Information Management and Technology Officer**
Duty Station**: Vienna, Austria**

Classification**: Professional Staff, Grade P4**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 17 December 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;_
- Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic_
- Republic (the); Madagascar; Marshall Islands; Micronesia (Federated_
- States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;_
- Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Vanuatu_

**_ Context:_**

This Regional Information Management and Technology (IMT) Officer is responsible for
overseeing and leading the information management and technology needs of country offices in
the region, supporting their digital enablement of strategic plans and providing oversight and
knowledge sharing. It will participate in driving strategic initiatives originating from ICT
Headquarters and ensuring policies, procedures and standards are upheld. The Regional
Information Management and Technology (IMT) Officer will actively engage in the development
and execution of Information Technology related projects, supervise the IMT Team and build
relationships with key stakeholders, including in humanitarian emergencies.

Under the overall supervision of the Regional Director (RD) and direct supervision of the Deputy
Regional Director (Management), and secondary reporting line to the Head of Strategy, Risk

Management, and Governance and in coordination with relevant Units in the Department of
Information and Communications Technology, the Regional Information Management and
Technology (IMT) Officer will carry out the following duties:
**_ Core Functions / Responsibilities:_**

**REGIONAL COORDINATION AND TECHNOLOGY OVERSIGHT**
- Oversee activities between Headquarters and Country Offices and translate central

requirements to enable Country Offices to implement corporate initiatives.
- Ensure adherence to ICT standards, policies, and procedures across the Region, while

maintaining necessary records and documentation and promote knowledge sharing across
regions and country offices.
- Conduct comprehensive regional analysis to inform decision-making and guide strategic

direction of the headquarters.
** REGIONAL TEAM LEADERSHIP AND MANAGEMENT OF IMT UNIT**
- Lead IMT resource use within the Region to fulfil operational and strategic requirements.
- Align the IMT Unit’s activities with the organizational overall strategy, translating plans into

operational actions and guiding the team in their execution.
- Guide the IMT team, promote a cooperative work environment, ensure adherence to

processes, and maintain team efficiency.
- Conduct effective performance management and learning and development to enhance skills

and knowledge base.
** LEAD REGIONAL ICT BUSINESS RELATIONSHIP MANAGEMENT**
- Liaise and coordinate with HQ, Regional and Country Offices management, and Project

Managers, to understand their IMT requirements to meet organizational goals.
- Collaborate within the Region and Country Office stakeholders to implement and manage IMT

business solutions to ensure the efficient functioning of Regional and Country operations.
- Represent IOM in discussions and initiatives with external stakeholders including UN regional

ICT working groups.
** MANAGE AND COORDINATE REGIONAL ICT OPERATIONS AND SERVICES**
- Oversee the complex network and infrastructure technology operations and services, to align

with regional goals and priorities and in compliance with established Service level Agreements
(SLAs).
- Manage the resolution of tickets escalated from the country offices to the Regional Office Tier

Two Team and provide regular reporting on performance and root cause analysis.
- Adopt and implement modern workspace solutions in the Country Offices to enhance digital

employee experience.
- Identify and assess areas for improvement in IMT infrastructure and solutions and provide

expert advice and recommendations to management for optimizing and implementing these
improvements.
- Ensure the efficient and effective procurement and provision of IMT-related equipment,

supplies, and services to meet business requirements.
** IMPLEMENTATION OF CYBER SECURITY PROGRAM IN THE REGION**
- Lead the IMT Team to respond promptly to