Customer Experience Manager
vor 2 Wochen
OVERVIEW:
Sportradar’s OTT unit has more than 15 years’ experience as a streaming platform provider. The OTT Customer Experience team is the link between our clients and our product team and is in constant exchange with the client.
THE CHALLENGE:
- Active coordination and consulting of our global clients
- Maintain and deepen relationships with account representatives through regular calls
- Demonstrate product knowledge that allows you to help our clients by using the platform most effective
- Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources
- Develop and implement new innovative marketing operations with and for our clients to show growth on the platform
- Identify additional streams of revenue by cross
- and/or upselling our B2B clients
- Conducting webinars & managing content for our documentation and mailings
- Work closely with the product team by providing them with customer feedback and feature requests
YOUR PROFILE:
- Previous experience in customer management and/or account management
- Technology savvy & high interest in the digital world and sports
- Strong commercial drive as well as operational expertise to build and grow long-term relationships with clients
- Highly independent and self-driven personality
- Exceptional communication and presentation skills
- Excellent business English skills, any other language considered a plus
The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.
Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences.
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