Senior Program Manager

**Company Description**:
We **Dream**. We **Do**. We **Deliver**.

Merkle is a leading **data-driven, technology-enabled, global performance **marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. As a full-service, data-driven customer experience transformation,** **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies.

**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. The **Merkle** brand is the largest brand within the dentsu group, who shares with us a network of over 66,000+ passionate individuals in 146 countries.

Are you ready to push the boundaries of **digital change** and join a growing team with an **amazing work environment?**

If so we are searching for our next **Senior Program Manager **to join our expanding team to partner with our clients designated projects in Vienna.

Job description, qualifications and additional information below for you

This role is for a natural born leader. You are an empathic and attentive listener, both towards the teams you lead as well as towards clients and their stakeholders. You are a strategist, always finding the right balance between delivering a high-quality service on time and on budget, while identifying new business opportunities through cross
- and up-selling. You are also a team player with the teams you lead as well as all the teams across the company and the client you have to engage with.

As an out-of-box thinker you’re able to craft and adapt the best solutions to a given project or a given context as the variables shift. You’re resilient, able to cope with stress, focused on the objectives and persistent.
- Manage and overview sizeable projects or programs ensuring on time, on budget and quality deliveries, according to Client requirements
- Manage project teams ensure team members motivation, coordination and professional growth
- Manage project and program teams and clients across different geographies and time zones (including external suppliers and 3rd parties)
- Possess client-facing experience including middle / senior management
- Provide executive and operational reports on the project KPIs
- Project financial and operational management
- Driving the project delivery methodology[MN1]
- Lead project engagements with clients and manage the technical, operational and business needs within these[MN2], while handling and resolving conflicts and aligning the expectations.
- Advisor of the client
- Identify business opportunities within the client, project or related services, channeling these internally across the company (farming - up-selling and cross-selling)
- Work closely with solutions and business development teams as well as other delivery centers
- Support on commercial proposals / pitches if required
- Coaching/Mentoring for other Merkle project leads
- Be involved in the Delivery Management team internal activities and initiatives whenever required

**Qualifications**:

- Excellent communication skills
- Tech-savvy
- Problem-solving attitude
- Sales and business mindset
- Critical thinking skills
- Relevant graduation with a university degree or other higher educational background
- Team spirit - able to work in a regional and international team
- Role model in his/her acting and performance
- Relationship management - creation of relationships on all levels
- Deliver and lead large projects or medium sized programs or multiple small/medium projects
- Minimum 8 years of leadership [LS1] [MN2] experience
- You should have the business acumen attitude
- Familiar with our service offering.
- You are a senior team leader and Project / Delivery / Program Manager, who is able to manage teams spread across different geographies and time zones
- Open for travelling
- Self-starter, pioneer
- Soft skills: presentation skills, communicative, professional, positive attitude, pro-active and independent worker, with a can-do attitude
- Native German, Fluent English, written and spoken, any other language is a plus
- You are proficient with project management methodologies - Agile and traditional - and have the ability to coach others on those
- You should have experience with consultancy business

**Additional Information**:
**Why you should work with us?**
- We are cooperating with an all types and sizes of clients from all around the world which allows us to provide a very diverse portfolio of projects and technologies to choose from to our people.
- You will be part of a startup-minded branch of a company with a very strong and stable background of the Swiss/German headquarters.
- Your contributions will have a distinct impact