People Program Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on **embracing a growth mindset**, a theme of **inspiring excellence**, and encouraging teams and leaders to bring **their best each day**. In doing so, we create life-changing innovations that impact billions of lives around the world. **You can help us to achieve our mission.** WE CSU is the **trusted technology advisor to our customers** while **delivering impactful and high value** to them, and continuously partnering with them to **accelerate their digital transformation and their cloud adoption journey**. We **are continuously pushing the boundaries on customer centricity** and are thus on a journey of continuous improvement to provide that differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. To deliver on our vision and mission, People are at the heart of our success or as our GM, Jamel Gafsi puts it: "our people are our currency". As our team is growing, we are looking for a **People Program Manager, with passion and experience in driving a range of people related programs.** **The Team's Responsibilities**: The Business Program Management team in the Western Europe Customer Success is responsible for: - Business Management - ensure data driven decisions in all areas - People related programs including attracting & retaining talents, Development Programs and Awards. In addition, ensuring capabilities that match future needs of our customers are at our heart and center. - Transformation and Change Management We **deliver success by partnering closely** with the Leaders in the WE Headquarter, the Customer Success Leaders and People Managers in the Countries, Human Resources, WW Learning, Area Change Team, Finance and Marketing & Operations as well as our counterparts in Corporate Roles. We are trusted and valued partners to the business leaders through an **always objective and numbers driven approach**, **excellent program management, a pro-active **and ** outcome driven mindset **and ** open two-ways communication.** **Responsibilities**: **Area of focus will include**: - Headcount Management in general like: Forecasts, driving Hiring Projects, in alignment with capacity and capability requirements, HC Hygiene, Org Chart Reviews - Leading and Executing of Programs: Awards and Recognition Programs, Career Advisory Board for the Western Europe CSU, and other technical Development Programs - Ensure Skilling, Training and Development Opportunities across all 12 countries by partnering with the Managers and Leaders **What does success look like**: - Ensure an always on hiring process across 12 countries that is in alignment with capabilities needed - partner closely with Recruiting, Hiring Managers, Finance and our HQ Business Leaders - Ensure staffing to Blueprint and enable/manage the growth of the Customer Success Unit - Drive Awards, Career Advisory Board and Recognition Programs in Partnership with Corporate Counterparts - Partner for healthy level of participation and winners Other - Embody our culture and values **Qualifications**: - Good experience in program management and in partnering with HR functions, people managers - Objective and data driven approach with strong on Excel Skills - Good understanding of Organizational Design - Strong Communication skills and proven capabilities to interact at management and leadership levels - Knowledge and Experience in Customer Success and / or Delivery Business (working with technical teams) is always a plus Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.