Operations Manager
vor 10 Stunden
Job description - You live, dream, breathe and think hospitality._ Operations manager for our hotels in Vienna and Salzburg. We specialize in being the best partner in services and housekeeping for the new modern and digital driven hospitality operators. Our journey is on a rocket, and you will be the manager on the ground to kick the whole thing off. Now we are looking for an operations manager to take care of our portfolio of hotel locations serviced by Unicorn in Vienna/Salzburg. - and service team in Vienna and Salzburg. Your day will consist of both operational, planning and strategic work. You will lead your employees both directly and also through team leaders on site. Do you like to get the job done? Then carry on reading. This role is very crucial for our company when we move forward in a very exciting industry You need to understand business and economics and you love to create financial results. You will be doing - Build and lead our service - and housekeeping operations team - You are responsible both for our employees and also for making sure our customers are well looked after. - Meet challenges with enthusiasm and have a structured approach - Perform room checks to maintain and drive our quality standards - Responsible that we deliver spotless clean rooms and top guest experience in all operated hotels - Manage operations and make sure we don't only do a housekeeping job for our hotels, but really establish a business partnership for the future - Together with our hotel partner and your team drive guest satisfaction - Recruit and train new hires on business practices - Ensure that quality of work and service is maintained at "Unicorn world class" level - You need to be available, flexible and transparent to support and help your team when needed - Proactive nurture and introduce new business opportunities for future growth We think you are and have - High energy - No 8-16 mentality.. - Basic understanding and knowledge of Austrian Labour Law is essential - Hands on mentality and have eye for details - Preferably experience from rooms division, housekeeping - Strong communications skills and comfortable with different digital platforms - Demonstrated ability to lead and to motivate your team to best "world class" - Management and customer service experience - Comfort working with budgets, payroll, revenue and forecasting - Actively manage cost levels and control in operations to deliver bottom line results - Great German and English language skills are required, both verbal and written. Timeline - Start: ASAP Wanna join us? Started off as a cleaning company in 2019 with HQ in Oslo, Norway, now developing into an international hospitality service company. Of course still with cleaning also. Yes, we work with brands and hotel operators. But for sure we love to say that the guest is our end customer. Together with operations and the crew we strive every day to make the most for our guests. We now operate in London - Berlin - Salzburg - Vienna - Copenhagen - Oslo - Amsterdam We are flexible, on our feet and a forward-thinking services company. Oh, yes we are on full speed and deeply rooted within hospitality and operations. Why? - Because we just love it and we are here to build the next generation of hospitality services company._ Pay: From 4.000,00€ per month **Experience**: - management: 2 years (required) - housekeeping: 1 year (preferred) **Language**: - German (required) - English (required) Willingness to travel: - 75% (preferred)
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