Management Services Officer(P3)

Management Services Officer(P3) - (2025/0310 (018561))

Organization: OIOS-Internal Audit and Management Services Group

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2025-06-16, 2:47:57 AM

Closing Date: 2025-07-06, 4:59:00 PM

Duration in Months: 36

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

Full Competitive Recruitment: Yes

This recruitment may be used to fill multiple vacancies of different contract modalities and funding types.

Organizational Setting

The Office of Internal Oversight Services (OIOS) comprises four main functional areas: internal audit, investigation, management services and programme evaluation. In accordance with its Charter, OIOS provides the Director General and IAEA managers with objective, independent and systematic assessments for the purposes of improving the efficiency and effectiveness of programme delivery, and ensuring accountability, sound governance, risk management and internal control, and good management practice.

Main Purpose

As a member of the Internal Audit and Management Services Group, under the overall supervision of the Director of OIOS, the Management Services Officer provides independent advisory services to IAEA managers with the aim to improve the maturity of management systems and tools and to continuously strengthen efficiency, effectiveness and operational excellence and in compliance with the OIOS Charter. The Management Services Officer’s advisory assignments encompass reviews of workflow and processes; organizational structures; policies, procedures and practices; managerial governance; operational efficiency and effectiveness of resource utilization.

Role

The Management Services Officer is (a) a professional, knowledgeable in deploying consulting methodologies and business analysis techniques in the context of advisory assignments and managerial reviews, and (b) a member of teams, planning and providing advisory services to IAEA senior management aimed to ensure that the IAEA continuously pursues operational excellence and remains a reliable steward of public resources.

Functions / Key Results Expected

The Management Services Officer supports the Management Services function of OIOS by bringing professional knowledge related to business intelligence/analysis and management consulting, which she/he applies to deliver advisory services to internal clients aimed to strengthen current business practices and processes, streamline organizational settings, and improve management systems and tools.

The Management Services Officer designs and delivers consulting services, and fully participates in the main phases of the advisory process, normally under the operational guidance of a Management Specialist. She/he
- contributes to the framing, planning and definition of the methodological frameworks;
- conducts fieldwork and other operational activities, including documentary research, data collection and analysis, diagnosis of the 'as is' situation and identification of solutions and ways forward;
- contributes to drafting and presenting of assignment reports and other assignment deliverables, e.g. power point presentations and training materials; and
- interacts with clients, co-facilitates workshops with assignment stakeholders, and coordinates with external experts engaged in the execution of advisory assignments, as required.

The Management Services Officer may develop new advisory methodologies and tools as part of the continuous improvement of the Management Services function, and perform benchmarks and analyses of best practices in comparable organizations including collating the results of these exercises.

Competencies and Expertise

**Core Competencies**(Competency Framework)

**Name**

**Definition**
- Communication
- Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
- Achieving Results
- Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
- Teamwork
- Actively contributes to achieving team results. Supports team decisions.
- Planning and Organizing
- Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

**Functional Competencies**

**Name**

**Definition**
- Client orientation
- Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
- Commitment to continuous process improvement
- Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes