Customer Service

390852BR

**Customer Service (f/m/d)**:
Austria

**About the role**

**Location**:Vienna, Austria #LI-hybrid
As Customer service you will be in close alignment with our customers, internal stakeholders and external partners to develop the best possible plan of order execution. As a team we manage upcoming changes and avoid stock outs. In his role you will report to Supply Chain Manager & Customer Service Head.
**Key Responsibilities**:

- Independent management of customer service activities (order management, complaints, dunning, forecasting...) according to internal guidelines and customer requirements
- Measurement and monitoring of customer service KPIs
- Proactive communication with customers and business partners - timely processing and response to inquiries; well-structured and solution-oriented communication
- Inventory optimization of store supply (handling rush orders, avoiding shortage in supply... )
- Alignment with all involved stakeholders, such as Freight forwarding agent, Planning, Logistics, Customs

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

**Essential Requirements**:

- Finished high school diploma, general education degree or similar with at least 3 years of work experience OR university degree with no experience
- Fluent in spoken and written German
- Good knowledge of English
- MS-Office experience
- Team player with a structural and pragmatic working style with a high degree of flexibility, the ability to work under pressure and good communication skills

**Why Novartis?**

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:

**You'll receive**:
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 33,488 /year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications. We are open for part-time and job-sharing models and support flexible and remote working where possible.
**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.
**Adjustments for Applicants with Disabilities**:
**Join our Novartis Network**:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Operations

**Business Unit**

SUPPLY CHAIN

**Work Location**

Vienna

**Company/Legal Entity**

Novartis Pharma GmbH

**Functional Area**

Technical Operations

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes