Consumer Experience Program Manager
Vor 4 Tagen
Unser Kunde ist ein internationales Unternehmen im Bereich Konsumgüter und sucht für sein Büro in zentraler Lage in Wien ab sofort folgende Position:
Consumer Experience Program Manager (w/m/d)
Als Consumer Experience Program Manager erweiterst Du das Unternehmen mit Deiner Consumer Centricity zu einem Multi-Kategorie-Führer. Du begeisterst bestehende und noch nicht existierende KonsumentInnen mit der Konzipierung und Entwicklung nationaler Consumer Acquisition
- und Retention-Programmen und Initiativen. Dein Hauptziel dabei ist, die Transformation voranzutreiben und mit Deinen Ideen frischen Wind in die Consumer Journey zu bringen.
**Ihre Aufgaben**:
Treiben Sie die Consumer Experience-Strategie voran und unterstützen Sie aktiv die strategische Entwicklung von Projekten zur Kundenakquise und Kundenbindung durch:
Gestaltung der angestrebten Consumer Experience (Mechanismen, Programme und Initiativen)
Initiierung von Projekten basierend auf Verbraucherdatenanalysen und KPIs
Planung und Leitung von Projekten in Zusammenarbeit mit Omnichannel-Teams
Briefing und Beratung lokaler Marketingteams zu Kampagnen, Marketing-Materialien und Kommunikation sowie lokaler Sales-Teams zur Umsetzung am Feld
Bewertung der Wirksamkeit von Initiativen, die auf das Verbrauchererlebnis abzielen, um potenzielle Verbesserungsmöglichkeiten und Korrekturmaßnamen zu identifizieren und anzugehen
Regelmäßige Zusammenarbeit mit globalen und regionalen Stakeholdern, um den Status von Verbraucherinitiativen zu teilen sowie diese entsprechend anzupassen
Unterstützung des Head of Consumer Experience bei der Erstellung von kommerziellen Plänen, langfristigen Strategieplanungen und Ähnlichem
**Ihr Profil**:
Abgeschlossene Ausbildung im Bereich BWL, Marketing, Kommunikation, Produktentwicklung, UX oder Ähnlichem
Mind. 3 Jahre Berufserfahrung in einer ähnlichen Position (z.B. im Consulting, Marketing, Sales) - mit Schwerpunkt in End Consumer Acquisition und/oder Retention und Consumer Experience in einem multinationalen Konzern von Vorteil
Solide Erfahrung in projektbasiertem Arbeiten und in der Leitung funktionsübergreifender Projektteams
Fähigkeit, mit großen Mengen an Informationen umzugehen und sich gleichzeitig auf das Gesamtbild zu konzentrieren
Ausgeprägtes Interesse an Consumer Centricity
Neugierig mit kritischem, unkonventionellen und ganzheitlichem Denkvermögen
Motiviert und problemlösungsorientiert
Kommunikationsstark und kommunikativ
Zahlenaffin (insbesondere in der Benutzung von Daten und Analysen)
Ausgezeichnete Englisch
- und Deutschkenntnisse
**Wir bieten**:
Ein Jahresbruttogehalt ab 55.000€ (All-In) auf Basis VZ. Entsprechend Ihrer tatsächlichen Erfahrung ist eine entsprechende Überzahlung vorgesehen.
Ein hybrides Arbeitsmodell
Ein abwechslungsreicher Aufgabenbereich in einem kollegialen und vielfältigen Team
Flache Hierarchien und Flexibilität
Weiterentwicklungsmöglichkeiten
Start-Up-Mentalität im Großkonzern
Diverse Benefits und einen modernen Arbeitsplatz
Wir freuen uns auf Deine Bewerbung (aussagekräftiger Lebenslauf, Motivationsschreiben und Dienstzeugnisse) und stehen für Fragen zu dieser Position gerne zur Verfügung.
globe personal services GmbH
Natascha Skricik
DC Tower - Donau City Straße 7 in 1220 Wien
M:
+43 (0) 676 662 30 45
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