Customer Experience Specialist

Vor 2 Tagen

Linz, Österreich GlobeAir AG Vollzeit

Be part of our continuing growth story

GlobeAir is Europe’s leading private jet charter offering on-demand flights at affordable rates. We are looking for talented passionate people with the ability to hit the ground running and achieve results. People who work at GlobeAir have an international background, are flexible and thrive in a dynamic and innovative environment.
Due to the progressive expansion of our team, we are looking for an experienced and passionate aviation enthusiast to join our ambitious team in Linz
(Hörsching).

Tasks

In this position you will be responsible for ensuring a seamless execution of Client flight and experience. Some of your daily tasks

**include**:

- Coordinating and communicating flight revisions to Clients and Partners in a timely fashion; this includes delays, weather updates, changes in scheduling
- Proactively monitoring flight status and resolve any issues and problems which occur
- Organization of all catering, and additional Client requests (ground transportation, transfers, accommodation, reservations,)
- Expanding on Client CRM by acquiring detailed knowledge of Client specifics Execution and management of Client payment processing

**Requirements**:
To be successful in this position you should be able to demonstrate the following:

- Previous experience in travel & tourism, customer service, and/or hotelier
- A passion and determination to provide an exceptional Client Experience
- Ability to work well under pressure and skillfully resolve dynamic situations
- Strong attention to detail ensuring accuracy at each level
- Flexible approach to work, to match the operational requirements (shifts, weekends,

holiday, and overtime)
- Ability to communicate and to present information clearly and concisely both verbal and

written
- Good computer knowledge of MS-Office software programs
- Excellent English language skills (both verbal and written), all additional languages are a plus (German language is not required)
- Must have the right to live and work in Austria

**Benefits**:

- An exciting and challenging task for ambitious business aviation enthusiast
- A secure job in a successful, internationally active company
- English corporate language with an international environment and a multi-cultural team
- An open and respectful corporate culture characterized by a refreshing team spirit
- Relocation package including first month accommodation
- Permanent, Full time position
- Annual gross salary from € 30.800;
- (compensation negotiable according to experience)
- Additional performance based commission with annual gross average €20.000;
- GlobeAir is the leading and award-winning private jet charter company in Europe offering on-demand charter flights at competitive rates. Founded in 2007, we are now setting the benchmark in private jet charter services all around Europe. What’s the reason behind our success? Flying to over 984 airports in Europe with only 15-minute boarding time, we ensure a fast and flexible travelling experience to help increase productivity and efficiency while travelling.

Our #DreamTeam call-sign defines who we are as an employer and what you can expect as an employee. We foster a workplace where employees experience personal growth, diversity & inclusion, family-like atmosphere and a flat hierarchy. We look forward to welcoming you to our #DreamTeam.

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