Senior Customer Success Manager

vor 2 Wochen

Wien, Österreich ecosio Vollzeit

Company Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing.

Our brand slogan is _Connections That Work_ as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

**Job Description**:
**You'll connect with the role if you enjoy...**
- strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up
- and cross-selling
- managing your own portfolio of clients making sure they get the most value out of our solution
- listening to your customers and communicating their feedback to ensure our products & services meet their needs
- planning and execution of customer experience activities such as surveys, interviews and webinars
- execution of sales campaigns in close cooperation with marketing & business development
- attending events and exhibitions to meet with ecosio customers
- acting as a customer happiness manager

**Qualifications**:
**To connect with ecosio it is important to have**
- experience in B2B SaaS sales
- German language skills on a native / C2 level, fluent English skills
- experience working with a portfolio of existing customers
- experience with cross
- and up-selling

**And nice to have...**
- experience working as a customer success / customer happiness manager
- previous working experience at a growing SaaS scale up

Additional Information
**By connecting with us you will experience...**
- flexible remote working
- open corporate culture
- personal and professional development
- employee events and trips
- passionate team that will win your heart

The minimum salary according to the Austrian collective agreement is 51.000€/year. Of course, we are happy to offer much higher compensation based on qualifications and experience

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