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Service Delivery Manager
vor 2 Wochen
PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyse a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market. We are headquartered in Zürich, with offices in Paris, Berlin, Hamburg, Amsterdam, Vienna, Prague and Tokyo. We work on international markets, are backed by world-class investors and treasure a startup environment with low bureaucracy, high autonomy and focus on getting things done.
**Your Team**
We are looking for an experienced Service Delivery Manager for our Professional Services team, involving the valuation of properties worth several billions in total. In the future, the majority of these valuations will be delivered to customers via our core suite and implementing this transition will be a strong driving factor for your projects. You will work with very high-brand customers in real estate. You will join a dynamic and fast-paced environment and work with cross-divisional internal teams
**Your Responsibilities**
- Assist in pre-sales activities through the definition of project scope, workflow orchestration and technical integration.
- Be the main point of contact for the seamless integration and technical onboardings of PriceHubble solutions (APIs, digital platforms) into the client ecosystem and workflows, in close collaboration with the sales and CSM teams.
- Drive large projects to success. Such projects are likely to involve international customers, multiple stakeholders, complex environments, with a strong focus on Property Valuations and many client integrations.
- Coordinate internal resources and customers for the flawless execution of projects. Ensure resource availability and allocation.
- Assist on the relationship with the client, through onsite visits, where necessary.
- Organise and lead periodic committees with customers in coordination with the defined strategy.
- Get involved in the functional scope expected by the customer, understand the current system, and manage the specific project improvements and integrations to be delivered.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
- Perform risk management to minimise project risks and escalate to management as needed.
- Participate in the collection and sharing of know-how created within projects.
**Requirements**:
- Masters’ degree in computer science or a related field.
- 7+ years of experience in project management in the IT industry, preferably in an e-commerce or SaaS development context.
- Sound technical background in software engineering (APIs, Cloud-based SaaS solutions, Agile methodology, software lifecycles, product life cycles, and/or platform interfaces).
- Action-oriented with the ability to balance urgency with sound judgement.
- Comfortable with high-pressure situations and able to manage expectations accordingly.
- Strong analytical skills.
- **Fluency in English and German is mandatory** (spoken and written). Good command of French is a big plus.
- Project management certifications are appreciated.
**Benefits**
Join an ambitious and hungry team and enjoy the following benefits:
Competitive salary because we always want to attract the best talents.
Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.
Very well-located offices with a great remote work policy and the possibility to work from different places.
Flexible working hours and work life balance.
