Senior Technical Account Manager

vor 8 Stunden

Wien, Österreich AWS EMEA (Austria) Vollzeit

Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry

Job summary

At AWS Enterprise Support we’re looking for a SeniorTechnical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The Senior TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization by averaging 30% - 40% revenue growth/ year, you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

The TAM is the centrepiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us

Key job responsibilities
- Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
- Utilize technical skills to investigate difficult support cases and technical challenges
- Understand operational parameters and troubleshooting process for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Improve customer capabilities by running workshops, operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers

  • Technical Account Manager

    Vor 4 Tagen

    Wien, Österreich AWS EMEA (Austria) Vollzeit

    Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in...

  • Technical Account Manager

    vor 1 Woche

    Wien, Wien, Österreich Greentube GmbH Vollzeit € 60.000 - € 120.000 pro Jahr

    At Greentube, our Technical Account Management team builds strong, strategic relationships that connect customers with technology to create real impact. The Technical Account Manager acts as a trusted partner for our clients, combining technical expertise and clear communication to deliver tailored solutions, ensure satisfaction, and drive long-term...

  • Customer Success Manager/technical Account Manager

    vor 1 Woche

    Wien, Österreich TalentTECH Vollzeit

    **Customer Success Manager/Client Success Manager/ Technical Account Manager/ Engagement Manager/ SaaS Account Manager - SaaS, MarTech, remote role** My client is a fast growing SaaS AI driven marketing software vendor: - headquarters in the US and UK and offices across Europe and the US - over 160 employees expanding globally - working with over 2000...

  • Senior Account Manager

    Vor 6 Tagen

    Wien, Österreich Demolytic Vollzeit

    **Wien**: **Österreich**: Wir sind auf der Suche nach einem qualifizierten Senior Account Manager für unser Vertriebsteam. Sie werden die Kundenbetreuer beaufsichtigen, um sicherzustellen, dass die Kundenbedürfnisse erfüllt werden. Sie sind außerdem für die Schaffung von Neugeschäften verantwortlich, indem Sie profitable Geschäftsmöglichkeiten...

  • Technical Account Manager

    Vor 4 Tagen

    Wien, Österreich Mayr-Melnhof Vollzeit

    For one of our key customers we are looking for a **Technical Account Manager** to join our team in Vienna or at one of our MM Packaging plants in Europe. ***: - Technical Single Point of Contact for a defined Key Customer - Management of all projects with a technical, developmental focus for this Key Customer - Presence in all Customer plants and MMP plants...

  • Senior Account Manager

    Vor 4 Tagen

    Wien, Österreich DSM-Firmenich Vollzeit

    We are looking for a highly engaged and open minded individual, capable to take over the role as Senior Account Manager for Austria and Israel. You will be part of a high-performance team and ensure we continue to deliver our ambitious revenue and profitability targets while playing an active role in utilizing the top line synergies of the new DSM-Firmenich...

  • Technical Product Manager

    vor 2 Wochen

    Wien, Österreich MeisterLabs Vollzeit

    **Your Responsibilities**: - Looking for a place to connect your technical literacy with your sense for business? We got you! As our new **Technical Product Manager**, you'll join the **Accounts & Payments Team** and ensure that our technical infrastructure is as solid as our product offering. Alongside an excellent Engineering Team, you're optimizing our...

  • Senior Key Account Manager

    Vor 4 Tagen

    Wien, Österreich Reckitt Vollzeit

    Als Senior Key Account Manager bei Reckitt bist Du für unsere Health-Marken Dettol, Durex, Strepsils, Gaviscon und Nurofen zuständig und hast alle Freiheiten starke Kundenbeziehung in nachhaltige Partnerschaften zu verwandeln. **Head of Mass-market/Senior Key Account Manager, Health (m/w/d)** (Dienstort Wien, Vollzeit 38,5h/Woche) **Dein...

  • Senior Account Manager

    vor 1 Woche

    Wien, Wien, Österreich AllCloud Vollzeit

    About AllCloudAllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to...

  • Senior Account Executive

    Vor 6 Tagen

    Wien, Österreich Demolytic Vollzeit

    **Wien**: **Österreich**: Wir sind auf der Suche nach einem erfahrenen Senior Account Manager für die Verwaltung unseres Kundenportfolios und die Betreuung unseres Account Executive Teams. Für diese Position sind starke Kommunikationsfähigkeiten und ein gutes Servicedenken unerlässlich. Als Senior Account Executive sollten Sie außerdem...