Senior) Operations Manager

**Let’s shoot for the stars**: As (Senior) Operations Manager for the Austrian market, you will own and shape the end-to-end operational performance of our properties across Austria. This is a highly versatile, hands-on leadership role for a strong generalist who enjoys being close to the business, spending significant time on-site (50%+ travel), and acting as a trusted local face of limehome. You will lead, develop, and empower our local teams while ensuring seamless day-to-day operations across multiple countries. At the same time, you will represent limehome externally, building strong, long-term relationships with landlords and key partners in your markets. **How you’ll be hosting with heart**: - **People leadership & development**: Lead and coach local operations teams across multiple markets, fostering high performance, ownership, and professional growth. Act as a mentor and sparring partner while ensuring clarity of roles, goals, and expectations. - **Operational ownership**: Ensure smooth daily operations across all properties by closely coordinating with local teams, service providers, and property managers, supported by regular on-site visits. - **Local representation**: Serve as a senior local representative of limehome for landlords, public authorities, and external stakeholders, building trust and credibility and resolving escalations when needed. - **Market expansion & launches**: Take ownership of the successful launch of new properties in Austria. - **Supplier & partner management**: Build and maintain strong relationships with key service providers (cleaning, laundry, maintenance, etc.), ensuring service quality, reliability, and continuous improvement. - **Process excellence**: Ensure existing operational processes and guidelines are implemented consistently, kept up to date, and continuously improved. Proactively identify gaps and develop new processes when needed. - **Cross-functional collaboration**: Work closely with our international Operations team and internal stakeholders (Guest Experience, Project Development, Expansion, etc.) to improve performance, scalability, and guest experience across markets. - **Problem-solving & adaptability**: Act quickly and pragmatically in dynamic situations, creating or adapting processes on demand and navigating complex operational and stakeholder environments. **What you need to shoot for the stars**: - You have a Bachelor’s degree in economics, tourism/hospitality or related fields and at least 5+ years of proven experience within operations in a fast paced environment. - You are located in Vienna and are open to visit the properties on a regular basis. - Additionally, you speak German on a native level and have very good communication skills in English. - You have the ability to organize projects, appointments, and are a team player. - Also, you take ownership, love to tackle challenges, and keep cool in stressful situations. - A keen sense of responsibility and a hands-on mentality define your work style. - You structure your work individually and love to use your analytical capabilities. - What is more, your motto is "Nothing is impossible" You are hands-on and approach things pragmatically and every challenge in a results-oriented way. **We're designed to stay because**: - **Visa & Language Support**: We’ll support you during your visa process and with learning German on every language level after passing your probation period. - **Oneteam**: We are #oneteam with a transparent company culture by staying up to date with each other through team stand-ups, regular All-Hands and suite events (Summer, Wiesn, Christmas). - **Growth and Development**: We make sure that you keep growing - through constant feedback, peer reviews and exchanges with focus on your development. - **Limitless learning**: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget. - **Workation**: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. Our Limehomies love traveling so we want to give them the chance to work from inspiring new locations regularly. - **Sabbatical**:After your 1.5 years with Limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering. - **Everything for our Limehomies**: We focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo.health), or even staycations in one of our beautiful Limehomes, and many more suite benefits. Join us and find out **Who we are**: Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisu