(Senior) Manager, Cell Therapy Operations, Account

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

**The role**:
The (Senior) Manager (M/F/d), Cell Therapy Operations, Account and Project Manager - (CTOAM) plays a critical role in:
the commercial success of BMS’s innovative cellular therapies by coordinating the country-wide management of the onboarding of CAR T centers in Austria as well as continuous update of their capabilities according to state-of-the-art standards. development and implementation of account plans of CAR T treaters, as well as the key referrers and in giving input to the cross-functional development of the national brand strategies.

The (Senior) Manager (M/F/d), Cell Therapy Operations, Account and Project Manager - (CTOAM) will compliantly engage accounts in his/her/their geography, cultivate strong customer relationships, determine/address CAR T onboarding and support logístical needs, and manage a best-in-class CAR T center onboarding process for the assigned centers as well as their continuous update of their capabilities. The CTOAM (M/F/d) is responsible to ensure that all site-specific trainings (e.g. education on the process, the product handling, disease management, etc.) are conducted by the appropriate, functional BMS roles.

Additionally, he/she/they will gather market insights and define and monitor relevant KPIs to optimize execution and customer experience. The Senior CTOAM (M/F/d) has an active role in co-shaping and -driving the affiliate-specific, cross-functional CAR T strategy, as well as the budgeting and forecasting processes.

While the role is field-based, the CTOAM (M/F/d) plays a critical role within the Cell Therapy cross functional team.

**Responsibilities include, but are not limited to**:
**CAR T Site onboarding and updating of capacities**:

- Accountable for the coordination of site-specific process steps during onboarding, launch and ongoing support phase of BMS’s cell therapies in all Austrian centers.
- Lead an organized and efficient onboarding process for centers in Austria through collaboration with cross-functional BMS team members and site account stakeholders including clinical staff of different disciplines, ICU, department decision makers, pharmacy, laboratory, supply and distribution, purchasing, operations.
- Engage with selected CAR T centers which are not yet onboarded, to evaluate site-specific onboarding needs and capacity with the objective to develop site-specific onboarding plans and specify timeframes for completion in an ongoing manner and for further indications.
- Maintain frequent contact with CAR T site stakeholders to ensure the customers voice is being heard, issues are timely managed and innovative ideas can be developed to constantly improve patient and customer satisfaction.
- Contract management: Support ongoing contract management for the site including existing contract renewals/addendums in close collaboration with Market Access.
- Ensure all onboarding processes and updating of capacities are executed within BMS’s regulatory and legal guidelines.

**Operational Excellence**:

- Acting as the Site Champion by ensuring coordination and alignment of all related activities, including medical, marketing, regulatory, quality, market preparation & market access projects at the site level.
- Responsible for the right contextualization of our products and discussing the optimal patient selection. Implements the brand messages and strategic tactics to allow customers achieving optimal treatment results and patient satisfaction.
- Enhances operational excellence and innovation (e.g., customer-friendly solutions, process optimizations, inputs on customization and improving the CTDP, etc.).
- Closely collaborate with CAR T centers to manage awareness, understanding and expectations regarding slot availability and demand.
- Close collaboration with the commercial and operation leads, other CTOAMs and MSL Manager to ensure an aligned, center-specific field personal approach.
- Monitor brand success and customer satisfaction through KPIs.
- Understand all relevant processes in a CAR T center and within the referral network.
- Accountable for the identification of local referral patterns and patient flow.
- Identify roadblocks in local referral process and develop strategies to optimize access to cell therapies for all eligible patients in close collaboration with field force.
- Responsible for the referral strategy and e