Technical Support Specialist

Vor 3 Tagen

Wien, Wien, Österreich Tricentis Vollzeit € 34.622 - € 60.000 pro Jahr
The Technical Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.

Responsibilities

  • Technical analysis and processing of requests from all customer segments.
  • Responding to issues, requests and inquiries via self-service cases, live chat, phone, and video.
  • Identify & organise cases according to priority and escalate cases to engineers when necessary.
  • Make suggestions and help improve internal documentation and knowledge-based content.
  • Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Qualifications
  • 5+ years' experience in SaaS and On-Prem support
  • English and German fluency are mandatory for this role.
  • Strong analytical, organizational, written, and verbal communication skills.
  • Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
  • Ability to easily familiarize yourself with complex software applications.
  • SAP applications usage and SAP business processes knowledge is a plus.
  • Approach problems in an analytical and solution-oriented manner.
  • Proven track record in a strong customer facing support role.
  • Previous experience with QA/automation testing tools is a plus, but not required.

What you can look forward to:

  • Hybrid office set up (3 days per week in the office)
  • Flexible working hours
  • Professional & personal development
  • Public transport ticket (Wiener Linien card)

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

  • Demonstrate Self-Awareness: Own your strengths and limitations.
  • Finish What We Start: Do what we say we are going to do.
  • Move Fast: Create momentum and efficiency.
  • Run Towards Change: Challenge the status quo.
  • Serve Our Customers & Communities: Create a positive experience with each interaction.
  • Solve Problems Together: We win or lose as one team.
  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We are under a legal obligation in Austria to indicate the minimum salary, which is 34,622 EUR gross per year for this position, according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 34,622 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.

#LI-SS2

  • Technical Support – Apple Device Specialist

    Vor 5 Tagen

    Wien, Wien, Österreich Advance Global IT Support (AGITS) Vollzeit € 40.000 - € 60.000 pro Jahr

    Job Description:We are seeking a skilled Technical Support Engineer with expertise in end-user computing, including macOS, Windows, and mobile platforms. This onsite role involves providing deskside support, hardware maintenance, and network connectivity assistance at a corporate location in Vienna.Key Responsibilities:Deliver onsite operational and...

  • Technical Support Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich Tricentis Vollzeit € 34.622 - € 60.000 pro Jahr

    TheTechnical Support Specialistwill be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.ResponsibilitiesTechnical analysis and processing of requests from all customer segments.Responding to issues, requests and inquiries via self-service cases, live chat, phone, and video.Identify &...

  • Information Technology Support Specialist

    vor 1 Tag

    Wien, Wien, Österreich Nawrus Vollzeit € 40.000 - € 80.000 pro Jahr

    Company DescriptionNawrus is a startup, on an initiative to blend technology and engineers in such a way, that customers and organizations could get valuable and prioritized support in time. We meet the demands by preparing our team well to cater all the advance challenges in the best way possible and provide solutions to every problem for your tech related...

  • Technical Support Engineer

    vor 1 Tag

    Wien, Wien, Österreich Hexcel Corporation Vollzeit € 60.000 - € 120.000 pro Jahr

    The Tech Support Engineer will serve as the technical interface to customers, supporting the sales process and ensuring the successful implementation and maintenance of automotive products. This role is crucial for maintaining high customer satisfaction and driving product innovation.The Tech Support Engineer will serve as the technical interface to...

  • NET Technical Support

    Vor 5 Tagen

    Wien, Wien, Österreich All European Careers Vollzeit € 60.000 - € 80.000 pro Jahr

    We are looking for a .NET Technical Supportr. We are looking for a contractor with at least +5 years client-facing IT software support experience.EU candidates are welcome to apply. Candidates need to be based in Vienna or willing to relocate to Vienna.Work permit is not provided. Candidates need to be fluent in English.Tasks and responsibilities:Provide...

  • Engineering Support Specialist

    Vor 5 Tagen

    Wien, Wien, Österreich Springtime Technologies Vollzeit € 38.220 - € 48.300 pro Jahr

    Springtime Technologies is expanding, and we're looking for anEngineering Support Specialistto strengthen our Customer Experience team.This role is ideal for candidates with strong analytical and technical troubleshooting skills who enjoy working with complex software systems.You will dive into source code, analyse configurations, investigate backend...

  • IT Support Specialist

    Vor 5 Tagen

    Wien, Wien, Österreich ATG Europe Vollzeit € 30.000 - € 50.000 pro Jahr

    We are looking for several IT Support Specialists on behalf of and in support to our client for their locations in Germany, the Netherlands or Austria .These positions are intended to be filled on a 100% on-site basis.Our client is a major European organization operating in a complex, multi-site environment. Its IT department plays a key role in maintaining...

  • Client Support Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich Live Nation Entertainment Vollzeit € 45.000 - € 70.000 pro Jahr

    Job Summary:Location: Berlin, Hamburg, Vienna, ZurichDivision: Ticketmaster Line Manager: Manager, Client SupportContract Terms: Permanent, 40 hours per weekTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all...

  • Client Support Specialist

    vor 1 Tag

    Wien, Wien, Österreich Ticketmaster Vollzeit € 45.000 - € 65.000 pro Jahr

    Job SummaryLocation: Berlin, Hamburg, Vienna, ZurichDivision: TicketmasterLine Manager: Manager, Client SupportContract Terms: Permanent, 40 hours per weekTHE TEAMGlobal Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions...

  • Support Content Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich Tricentis Vollzeit € 60.000 - € 120.000 pro Jahr

    Location: Vienna, Austria Start date: 1st of April Duration: 6 months contract Hybrid, 3 days in the office We are seeking a highly motivated and learning-obsessed Support Content Specialist to join the Tricentis Support Organization. Your main tasks will be on tailoring high-quality content as well as documenting, implementing and maintaining our...