NorthService Centre Consultant

Join to apply for the NorthService Centre Consultant (Melbourne) role at AMP If you live in Australia or New Zealand, you've likely heard of AMP. At a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. Exciting times await—big thinkers can help us redefine what financial services could be and turn our legacy into something even more positive for the future. Help people create their tomorrow while you create yours. We help people with their banking, super, retirement and finances—through upturns, downturns, recessions and major life transitions. Every day, we help people see and make more of their financial potential, so they can create their tomorrow. We’ve been doing it for over 170 years. When we do our job well, we genuinely add to the prosperity of our country and its people. The opportunity The North Service Centre (NSC) is an integral part of AMP’s Platforms business. The Customer Service Consultant delivers a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers. Using your passion for outstanding customer service and embodying the AMP value of “put customer first,” you will support AMP’s customers and financial advisers via inbound calls, web chats and email. No previous experience in a related industry is needed—comprehensive training will be delivered by our team of in‑house subject matter experts. This role is based out of our Melbourne office. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 8 days per week after initial training. What you will bring to the team A genuine desire to “help people create their tomorrow” Previous customer service or similar experience highly regarded (e.g., retail, hospitality, healthcare) Excellent written and verbal communication skills for clear and confident customer interactions Strong computer literacy with the ability to navigate across multiple systems—essential for success Highly developed numeracy skills and ability to communicate numerical information effectively Comfortable working to a structured rotating roster across NSC operating hours within a highly regulated environment Willingness to learn—key to your success in this role and your career with AMP Full‑time permanent position: must hold Australian or New Zealand citizenship, an Australian Permanent Resident visa, or a visa with unlimited work rights for a minimum of 2 years from the start date Hybrid/flexible working expectations: attend the office a minimum of 2 days per week after initial training and 6‑month probation Recruitment process and key dates Online application—applications close Sunday 4 January 2026 Digital assessment—invites and instructions sent Wednesday 7 January; must be completed by Sunday 11 January 2026 (45‑60 min maximum) Assessment centres—if selected for further progress, invitations will be sent Monday 12 or Tuesday 13 January for a session on Wednesday 14 January 2026 at our Melbourne office (morning or afternoon session); Talent Consultant will provide details Start date for this intake: Monday 9 February 2026 You'll thrive here if… Adapt easily from business‑as‑usual to ambiguity, bring commitment, grit and a growth mindset, and be ready to jump in and deliver across a variety of areas. We run lean and place you close to action and executive decisions. Why we think you’ll love working at AMP Doing what we’ve always done isn’t an option—we encourage clever ideas, give airtime, and move on if ideas don’t work. We value inclusivity, flexibility, and your wellbeing at home and at work. Our people create a welcoming, enjoyable place to work, connect, feel valued and do meaningful work. Leadership invests in your success, opportunities to volunteer, fundraise and give back, and everyday challenges that stretch and amplify your potential. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and belonging at AMP. It sparks creativity, ignites innovation, and enhances our decision‑making and performance. When you apply, let us know how we can support you during the selection process. Seniority level Entry level Employment type Full‑time Job function Customer Service Location: Melbourne, Victoria, Australia #J-18808-Ljbffr