NorthService Centre Consultant

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help peoplesee and make more of their financial potential,so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. The opportunity The North Service Centre (NSC) is an integral part of AMP’s Platforms business and the role of the Customer Service Consultant is to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers. Using your passion for outstanding customer service and embodying the AMP value of “put customer first”, you will provide AMP's customers and financial advisers with support via numerous contact centre activities including taking inbound calls, responding to webchats and communicating by email. No previous experience in a related industry is needed as comprehensive training will be delivered by our team of in‑house subject matter experts. This opportunity is for roles based out of our Melbourne office. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 8 days per week after your initial training. What you will bring to the team: A genuine desire to “help people create their tomorrow” Previous customer services or similar role will be highly regarded e.g. retail, hospitality or healthcare Excellent written & verbal communication skills are required for clear and confident customer interactions Strong computer literacy with the ability to navigate across multiple systems are an essential requirement for success in this role Highly developed numeracy skills will be required with the ability to communicate numerical information effectively You must be comfortable in working to a structured rotating roster across the NSC operating hours within a highly regulated environment Willingness to learn will be the key to your success in this role and your career with AMP This role is offered on a full‑time permanent basis so you will need to hold Australian or New Zealand Citizenship, be an Australian Permanent Resident or have a visa with unlimited work rights for a minimum of 2 years from the start date so you can legally accept a permanent contract In line with AMP’s hybrid/flexible working arrangements, the expectation is that successful candidates will attend the office a minimum of 2 days per week after your initial training and 6 month probation period. Recruitment process and key dates: Online application – Applications close Sunday 4 January 2026 Digital assessment – invitations and instructions to complete an online questionnaire and digital assessment will be sent on Wednesday 7 January. The assessment must be completed by Sunday 11 January 2026 (these activities together will take 45-60 minutes maximum). Assessment Centres – Based on your digital assessment, if you are selected to progress further, we will contact you on Monday 12 or Tuesday 13 January to invite you to an Assessment Centre which has been scheduled for Wednesday 14 January 2026 at our Melbourne office, there will be morning and afternoon sessions for you to choose from. Your Talent Consultant will provide you with more details if you are selected to attend. The start date for this intake is Monday 9 February 2026. You’ll thrive here if… If you can adapt from business as usual (BAU) to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first – at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first‑class leaders who are invested in you and your success. Through year‑round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit – when you apply, let us know how we can support you to put your best self forward during our selection process. #J-18808-Ljbffr