Client Development Manager

We are Lumin, a profit-for-purpose company with global ambitions, dedicated to making a positive impact on the world. Our mission is to ‘Make Lives Brighter’ for vulnerable people by simplifying access to technology. To help our team grow and nurture our client portfolio in Australia, Lumin is actively looking for a Client Development Manager. About Lumin In today's rapidly aging world, social isolation is a pressing issue, especially for the elderly and those with cognitive or physical challenges. Ensuring that senior people can stay safe, connected and independent has never been more important, whether they choose to age in their family home or as part of a retirement or aged-care community. As a team of smart, dedicated and passionate individuals we have made it our mission to tackle this challenge head-on. We've done this by building a remarkable ecosystem of cloud services, apps and devices with our unique Lumin CareHub at the very heart of our client's homes, all designed to 'Make Lives Brighter '. We've made the benefits of technology accessible to even the most tech-shy individuals. From home automation and emergency duress systems to voice-activation, VoiP, messaging, and calendar and medication management – our comprehensive platform caters to diverse needs. We also help connect them to their families/friends, care professionals, and (retirement) communities to maximise the support they receive. Lumin offers unparalleled operational efficiencies and age-in-place options for our older generation as their needs change over time. We’re scaling up Join a fast growing team with real impact As we continue to grow, we're seeking talented individuals to join our close-knit team and help us reach the next level. This role offers you the unique opportunity to work on a product that encompasses hardware, cloud software, and multiple app platforms. Your efforts will have a direct impact on improving the lives of vulnerable communities. Job Summary The Client Development Manager plays a key role in driving Lumin’s growth and ensuring excellence in client delivery across the Australian market. This position combines sales development and business growth responsibilities with client account management and project delivery. The role requires strong commercial acumen, excellent organisational skills, and the ability to manage multiple projects and client relationships concurrently while contributing to Lumin’s overall strategic and financial objectives. Key Responsibilities 1. Business Development Identify and qualify potential leads through research, networking, and a blend of warm and cold outreach within the Australian aged care and retirement living sectors. Engage with prospective clients to understand their needs and present Lumin’s solutions as the best fit. Maintain a sales pipeline and actively manage the sales cycle to convert leads into customers. Collaborate with internal teams to develop and implement effective sales strategies and proposals for new client acquisition. Represent Lumin at industry events, conferences, and expos to generate new business opportunities. 2. Account Management & Project Delivery Manage and deliver client onboarding, rollout, and implementation projects, ensuring outcomes are achieved within scope, time, and budget. Maintain a comprehensive overview of all active client projects and activities, including required resources (time, cost, internal and external). Work collaboratively with internal and external teams to manage project timelines and prioritise deliverables. Delegate appropriate tasks to internal teams and coordinate with third-party installation providers. Implement and maintain a work order process for new or changed client activities, documenting required effort, rationale, and charging decisions. Provide ongoing account management and proactive communication to ensure high client satisfaction and identify opportunities for improvement or expansion. 3. Reporting & General Responsibilities Maintain accurate records of sales and client activities within our systems such as Pipedrive. Generate regular reports on project delivery, client engagement, and sales performance. Develop and present business cases and ROI analyses to prospective clients, demonstrating the value proposition of Lumin's solutions. Track project profitability against onboarding and implementation budgets. Foster a collaborative work environment, promoting teamwork and effective communication among staff. Align departmental activities with the company's mission and objectives, ensuring consistency in goals and performance. The ideal candidate has: Minimum 3-4 years of experience in a sales development or account management role, with a proven track record in selling software / technology solutions. Experience in and knowledge of the aged care and/or retirement living industry in Australia is a significant advantage. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and prospects. Demonstrated experience in developing and executing sales strategies and proposals tailored to the aged care and retirement living sectors. Proficiency in project management methodologies and tools for managing client onboarding and implementation projects. Empathy and patience when training or assisting our (senior) end users. Proven track record of meeting and exceeding sales and client development targets and achieving customer satisfaction. Strong problem-solving and analytical skills, with the ability to think strategically, identify creative solutions and be confident with technology. Proficient in using CRM software (Pipedrive) and lead generation tools like LinkedIn etc. Your application will include the following questions: Do you have the legal right to work in Australia? How many years of experience do you have in business development or account management? Have you worked in the aged care or retirement living industry in Australia before? What salary range are you looking for? What factors influenced your decision to apply for this role? #J-18808-Ljbffr