Head of Key Accounts

Get AI-powered advice on this job and more exclusive features. Recently acquired by SEEK , Sidekicker is one of Australia's most exciting home‑grown startups Launched in 2013, Sidekicker is Australia and New Zealand's largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff. Sidekicker is dedicated to ensuring every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, or “Sidekicks”, seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries. Why you’ll love working with us Flexibility first – We offer hybrid working arrangements, where you will join us in SEEK’s state‑of‑the‑art HQ in Cremorne and also have the balance to work from home High‑trust culture – Ownership, autonomy and support to do your best work Real impact – Step into a newly created role and make it your own Tight‑knit team – Join and lead a talented sales team who value learning, collaboration and growth The Opportunity Sidekicker is seeking a strategic and high‑impact Head of Key Accounts to lead our regional account management function. This is a critical leadership role focused on defining and executing the retention and growth strategy for our most valuable Enterprise and Mid‑Market clients across the Industrial and Hospitality sectors. You will move beyond individual territory management to lead the broader Key Accounts team, driving national revenue growth, maximizing share of wallet, and embedding Sidekicker as an indispensable partner to our premier clients. Where You’ll Fit In Based in: Melbourne, Australia (with monthly travel to different regional hubs in Australia) Team: Industrial & Hospitality Reporting To: Head of Customer Contract Type: Full Time, Permanent Your primary focus will be to lead the Key Accounts strategy, coaching a high‑performing team to deliver exceptional value while directly managing high‑level relationships with executive stakeholders and head office as well as handling a select number of regional clients. Key Metrics & Engagement Net Revenue Retention (NRR): Driving PCP growth and minimizing churn across the key account portfolio. Share of Wallet: Increasing penetration within existing accounts through cross‑selling sites, roles, and geographies. Team Performance: Successfully coaching your Key Account Directors/Managers to hit their individual quotas. Client Health: Frequency and quality of strategic business reviews (QBRs) and executive engagement. You will implement a rigorous account management framework, ensuring all client interactions are purposeful and logged in HubSpot, and that the team maintains a consistent rhythm of on‑site presence and strategic consultation with a focus on growth. What Success Looks Like Leadership: Lead account management playbook that standardises how we grow and retain clients. Revenue Growth: Exceeding national net revenue targets by unlocking new value propositions for complex Enterprise clients. Team Development: Building a culture of high performance; hiring, training, and developing regional key account managers/directors. Client Influence: Establishing yourself as a trusted advisor to key contacts within our client base and establishing conversations that unlock growth for Sidekicker. Cross‑Functional Collaboration: Working closely with Product, Marketing, and Operations to ensure client feedback shapes our roadmap and service delivery aligns with promises. About You Critical Competencies Strategic Vision: Ability to step back from the day‑to‑day to analyze market trends and client data, creating long‑term strategies for portfolio growth. Leadership Excellence: A proven track record of managing and enabling others, fostering a culture that rewards growth and accountability. High‑Level Communication: Strong negotiation and presentation skills, capable of influencing senior decision‑makers and navigating complex commercial agreements. Commercial Acumen: Deep understanding of unit economics and profitability; adept at framing value propositions that protect margins while delivering client ROI. Change Management: Comfortable driving change within an organization and helping clients navigate their own workforce transformations. Internal Advocacy: Ability to navigate and align internal stakeholders to achieve client objectives. Experience Minimum 7+ years of experience in Account Management or Business Development, with at least 2+ years in a leadership capacity with experience in hiring and mentoring. Experience in a B2B service‑based business, SaaS/Software, or Agency environment is highly preferred. Demonstrated success in managing revenue targets for a significant client portfolio. If you are a strong leader with a passion for client success and scaling high‑performing teams, we encourage you to apply Additional information Seniority level: Executive Employment type: Full‑time Job function: Sales and Business Development Industries: Technology, Information and Media Referrals increase your chances of interviewing at Sidekicker by 2x #J-18808-Ljbffr