Customer Service Manager
vor 1 Tag
About the role We are seeking a Customer Service Manager to lead and optimise our service delivery operations across Australia. In this key leadership role within Visy’s Recycling division, you’ll manage two teams – Customer Service and Logistics Coordination – responsible for ensuring smooth operations and meeting service targets. You’ll focus on driving process improvements, resolving issues quickly, and developing a high‑performing team in a fast‑paced environment. Key Responsibilities Lead, coach, and develop customer service teams to achieve KPI’s and operational excellence. Oversee daily operations, ensuring timely resolution of customer queries and escalations. Implement process improvements with a focus on efficiency and customer satisfaction. Manage external vendor relationships and performance in line with business expectations. Identify, investigate and implement strategies to reduce service failures. Oversee logistics coordination, including scheduling, SAP data integrity, and stock movements. Recruit, train, and mentor team members to achieve performance goals. Prepare and present performance reports and insights to senior management. What You’ll Bring Proven leadership and people management experience in a fast‑paced environment. Demonstrated experience in a waste management or logistics industry. Strong customer interface and stakeholder engagement skills. Demonstrated ability to manage processes in a medium to large organisation. Excellent problem‑solving, planning, and communication skills. Experience in logistics or recycling is advantageous. What you’ll love when you join us Employee Assistance Program (EAP) Option to purchase additional leave Salary‑sacrificed novated leasing A collection of health, wealth and lifestyle services and discounts Career opportunities within a growing business About Visy Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominantly in Australia and New Zealand. We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry. Ready to hit the road with us? Apply now and start your journey toward a fulfilling career You will be required to meet Visy’s employment criteria which will include a criminal history check & pre‑employment medical. Please note that only applications with the right to live and work in Australia will be considered for this position. #J-18808-Ljbffr
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Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Principal Tech Services Officer
vor 2 Wochen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Customer Service Manager
Vor 3 Tagen
City of Melbourne, Österreich Placed Australia VollzeitJob Type: Permanent position | Full time position Job Description Customer Service Manager Placed.au is seeking a full-time Customer Service Manager for our client at Richmond, VIC. This role supports the operational and service excellence of a high-performing automotive environment. It is ideal for an experienced customer service professional who is...
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Customer Service Manager
vor 1 Woche
City of Melbourne, Österreich MYER VollzeitJoin to apply for the Customer Service Manager role at MYER Be part of a dynamic environment at Myer Chadstone . Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable...
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Customer Service Manager
Vor 3 Tagen
City of Melbourne, Österreich Dineamic VollzeitCustomer Service Manager We’re looking for a Customer Service Manager to lead the passionate team that brings our brand to life with every customer touchpoint. You’ll combine empathy, leadership, and operational excellence to ensure every customer feels heard, supported, and inspired to come back for more. This is a full-time hybrid role located at our...
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Permanent Onsite Team Support Officer
Vor 3 Tagen
City of Melbourne, Österreich Customer Service VollzeitA community service organization in Australia is looking for multiple Team Support Officers to assist Care Partners and ensure high-quality support for consumers. You will play a crucial role in monitoring wellbeing and maintaining communication among staff and consumers. The ideal candidate will have experience in customer service and possess a Diploma in...
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Customer Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Customer Service Manager
vor 3 Wochen
City of Melbourne, Österreich Myer VollzeitBe part of a dynamic environment at Myer Chadstone . Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable customer experiences. Champion Myer's strategic vision by...
