Customer Service Manager
Vor 4 Tagen
Job Type: Permanent position | Full time position Job Description Customer Service Manager Placed.au is seeking a full-time Customer Service Manager for our client at Richmond, VIC. This role supports the operational and service excellence of a high-performing automotive environment. It is ideal for an experienced customer service professional who is passionate about process improvement, team leadership, and delivering an exceptional customer experience. Join a workplace that values high performance, collaboration, and continuous improvement. Responsibilities Contribute to the development and execution of customer service strategies that align with company goals. Evaluate and optimise customer service and after-sales processes and protocols to increase efficiency and effectiveness. Assist in developing quality assurance programmes to maintain and improve service quality and processes at all stages of the customer service journey. Analyse customer service data and metrics to identify trends and areas for improvement. Manage customer feedback to drive improvements in service delivery. Monitor and evaluate team performance, providing regular feedback to the customer service team and conducting performance reviews. Collaborate with other departments, including sales, service, business development, and technical support, to improve customer service processes and ensure a seamless customer journey. Ensure compliance with company policies, procedures, and industry regulations within the customer service division. Lead, mentor, and motivate a team of customer service representatives to ensure they provide top‑note service. Display effective communication, problem‑solving, and service excellence at all times. Any other task as required by the company. Qualifications / Attributes Must hold a Diploma in Business Management or Customer Service Management, or at least 3 years of relevant work experience in lieu of the qualification. Must possess at least a minimum of 3 years of relevant work experience. Prior knowledge about automotive or related industries is desirable. Outstanding communication and leadership skills. Willingness to collaborate with colleagues and work as part of a team. Strong commitment to customer satisfaction and service excellence. Excellent interpersonal skills. Salary Range $75,000+ per annum (excluding superannuation) #J-18808-Ljbffr
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Senior Product Manager
vor 4 Stunden
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitOverview Senior Product Manager – Service NSW Digital Services Join to apply for the Senior Product Manager – Service NSW Digital Services role at NSW Department of Customer Service. Key Details Salary range: A$126,898–A$152,000 base salary plus superannuation. Location: Haymarket, Gosford or Parramatta (headquarters across McKell, Parramatta and...
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Customer Service Representative
vor 2 Stunden
City of Melbourne, Österreich LTS Service Solutions VollzeitLTS Service Solutions – Bentleigh East VIC Join our team as a Customer Service Representative ! We’re searching for a personable, dependable, and customer-oriented professional with experience or knowledge in CPAP therapy . In this office-based role, you will primarily support clients over the phone, serving as the first point of contact for inquiries,...
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Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Principal Tech Services Officer
vor 2 Wochen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Senior Product Manager, Digital Services
vor 4 Stunden
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitA government department in New South Wales is looking for a Senior Product Manager to lead the vision and strategy for digital services. This role requires strong product management experience and the ability to collaborate with diverse stakeholders to enhance customer experience. The candidate will define product roadmaps, conduct user research, and manage...
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Customer Service Manager
vor 1 Woche
City of Melbourne, Österreich MYER VollzeitJoin to apply for the Customer Service Manager role at MYER Be part of a dynamic environment at Myer Chadstone . Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable...
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Customer Service Manager
Vor 4 Tagen
City of Melbourne, Österreich Dineamic VollzeitCustomer Service Manager We’re looking for a Customer Service Manager to lead the passionate team that brings our brand to life with every customer touchpoint. You’ll combine empathy, leadership, and operational excellence to ensure every customer feels heard, supported, and inspired to come back for more. This is a full-time hybrid role located at our...
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Permanent Onsite Team Support Officer
Vor 4 Tagen
City of Melbourne, Österreich Customer Service VollzeitA community service organization in Australia is looking for multiple Team Support Officers to assist Care Partners and ensure high-quality support for consumers. You will play a crucial role in monitoring wellbeing and maintaining communication among staff and consumers. The ideal candidate will have experience in customer service and possess a Diploma in...
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Customer Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
