Channel Optimisation Manager
vor 2 Wochen
About the Role The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter, and online. This stream brings together technology, development, products, design, engagement and operations to deliver simpler connected services. As The Channel Optimisation Manager, you will Lead the design, development, and continuous improvement of all digital and telephony channel capabilities (phone, email, chat, messaging, and online) across Smart Service Queensland contact centres. Provide technical and business leadership within a DevOps framework, collaborating with ICT, vendor, and operational teams to gather requirements, develop solutions, and perform testing activities. Guide the optimisation and integration of contact centre communication platforms and digital tools to ensure they are efficient, scalable, and aligned with operational and strategic priorities. Oversee the operationalisation of new digital services and technologies, ensuring a smooth transition from project to business‑as‑usual operations. Use data analytics and insights to identify customer pain points, operational inefficiencies, and areas for automation or optimisation. Build and maintain strong relationships with internal business areas, product managers, ICT teams, and external service providers to support continuous improvement and digital adoption. Drive innovation by exploring, testing, and piloting emerging communication technologies to improve customer and staff experiences. This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery‑of‑Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position. Applications remain current for 12 months Occupational group: Administration Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development Industries: Government Administration #J-18808-Ljbffr
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Channel Optimisation Manager
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitChannel Optimisation Manager The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole‑of‑government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology,...
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Digital Optimisation Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitJoin to apply for the Digital Optimisation Manager role at Commonwealth Bank . Get AI-powered advice on this job and more exclusive features. We are committed to delivering contextual messaging and experiences for our customers You are data led with a passion for customer journeys, usability and conversion drivers We are hiring a Digital Optimisation Manager...
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Digital Optimisation Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitWe are committed to delivering contextual messaging and experiences for our customers You are data led with a passion for customer journeys, usability and conversion drivers We are hiring a Digital Optimisation Manager to deliver Scams & Fraud education, alerts and support journeys Do work that matters As a Digital Optimisation Manager , you’ll design and...
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Council of the City of Sydney, Österreich Qantas VollzeitJob Description Drive the redesign of Qantas’ customer contact model, shaping a digital-first future for customer service. Influence enterprise-wide decisions that deliver measurable improvements in efficiency and customer experience. Permanent role based at our Mascot Campus We’ve always been pioneers, and we’re proud to see that spirit in our people...
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Digital Channel Manager
vor 3 Wochen
City of Brisbane, Österreich G8 Education VollzeitDigital Channel Manager We’re looking for a Digital Channel Manager to lead the strategic direction and optimisation of G8 Education’s digital marketing ecosystem; from our websites and CRM to analytics, SEO, and marketing automation. This role will ensure our digital platforms are connected, data‑driven, and delivering measurable value for our...
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Channel Optimization Lead – Digital
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA government agency in Brisbane is seeking a Channel Optimisation Manager to enhance digital and telephony channels for better service delivery. The ideal candidate will lead the design and development of these channels while ensuring effective integration and operationalisation of new technologies. Experience in a DevOps environment and strong analytical...
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Senior Digital Growth Optimisation Lead
Vor 3 Tagen
City of Brisbane, Österreich BOQ Group VollzeitA leading financial services company in Queensland is seeking a Senior Manager Digital Optimisation to enhance the performance of its brands across digital channels. The ideal candidate will possess strong digital strategy skills and extensive experience in A/B testing, analytics, and team management. They will work collaboratively with various teams to...
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Senior Website Optimisation Manager
vor 4 Wochen
City of Greater Geelong, Österreich Montu VollzeitSenior Website Optimisation Manager at Montu Montu is Australia’s largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across...
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Channel Sales Manager
vor 2 Wochen
City of Brisbane, Österreich Trimble Inc. VollzeitChannel Sales Manager – Regional Channel Sales Manager (ANZ) Location: East Coast, Australia (Remote) Department: Architecture & Design Job Overview: As the Channel Sales Manager, you will accelerate growth in the Australia/New Zealand territory by building strong relationships with partners and resellers. You will identify strategic business opportunities...
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Asset Optimisation Manager
Vor 3 Tagen
City of Melbourne, Österreich Kbr, Inc. VollzeitAsset Optimisation Manager Overview KBR – We do things that matter. We deliver science, technology and engineering solutions to governments and companies worldwide. We are a global organization with approximately 38,000 employees across 29 countries. Opportunity KBR is seeking a highly skilled Asset Optimisation Manager to support our Capability...
