Application Support Engineer

vor 2 Wochen

Council of the City of Sydney, Österreich Salt Vollzeit

This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. I connect Software Engineers, Mobile Engineers, and Cloud & Cyber Security Professionals with Great Businesses in Australia Global Technology Company with Household Name 12 Month Day-Rate Contract role – high likelihood of extension / a conversion to a permanent employee down the line Offering: $450 - 473 per day including super Hybrid work arrangement – 2 days per week in Sydney CBD office, 3 days WFH Our client is a well‑known, Global Tech Company that are helping companies all over the world enhance their workflow through their digital solutions. *** Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be current Permanent Residents or Australian Citizens to be considered for this role *** What’s in it for you? Leverage your AI experience in an application support role Solve and troubleshoot complex application issues Supportive and inclusive team environment where idea‑sharing and collaboration is encouraged Superior onboarding and training and development provided Hybrid working model outlined above Competitive Day Rate outlined above + a high likelihood this role will extend or be converted to a permanent position What you’ll bring? Must have 2+ years of experience in either an application support or software development environment Excellent communication skills and ability to converse with clients Experience providing application / technical support over phone, email, chat Strong knowledge of the components in a web applications stack. Experience with relational databases (e.g. MySQL, Oracle). Prior experience leveraging AI in an application support or software development role What you’ll be doing? Working as part of the Application Support Team in Sydney to troubleshoot customer queries / issues Responding to tickets from customers / escalations that arise internally Providing support to users/administrators of this company’s platform over the phone and over Teams Working on a rostered work‑week, mostly 7:30am – 3:30pm OR 8am – 4pm Contributing to the evolution of best practices for the delivery of support services in the organisation Leveraging AI to improve workflows and enhance the overall application support team’s service offering Understanding this company’s platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations How to Apply? To apply online, please click on the link below Alternatively, for a confidential discussion or to discuss other technology roles in Australia, please contact Jimmy Flynn on . #J-18808-Ljbffr

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