Coach Membership Administrator

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you. We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds. About the role The Coach Membership Administrator will provide administrator support across the key functions of the coach member and program services team; including member processing, reporting and policy maintenance. Integral to this role will be providing 1-1 support for coaches in accessing and utilising member benefits and services. You will also use your excellent interpersonal skills to provide outstanding customer service to internal and external stakeholders. This is a casual position, working approximately 30 hours per week. Responsibilities Process memberships and registrations in a timely manner Ensure all processed memberships meet business and legislation requirements Provide excellent customer support to current and prospective coach members Provide 1‑1 support for coaches in accessing and utilising member benefits (including online training for various tools) Act as a point of contact for the Customer Support Team Support with delivery of the coach communications strategy, including assistance with various marketing campaigns/projects Work closely with the broader coach team to deliver on key operational objectives About you What you will bring to the role: Excellent interpersonal, communication, and customer service skills Strong administration skills with a high level of attention to detail Experience in executing communication/marketing campaigns Tertiary qualification in sport/business management/marketing or related area is desirable Alignment with the TA Values of: Excellence, Humility, Loyalty and Teamwork You must hold (or be willing to obtain) a current Police Check and Working with Children Check . What’s in it for you? Career development with a range of formal education and on the job training opportunities Tickets to the Australian Open Monthly health & wellbeing activities with access to CorePlus Pilates Onsite gym, tennis facilities & free onsite car parking Salary packaging & a range of discounts from our sponsorship partners Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and sorry business and ceremonial leave for Aboriginal and Torres Strait Islander employees We are proud to be recognised as an employer of choice for women by WORK180 To Apply If you think you’re up to the challenge, we’d love to hear from you Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. If you need assistance or adjustments to fully participate in the application process, please contact Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child‑safety. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. #J-18808-Ljbffr