Account Director
vor 1 Monat
Own a portfolio of existing accounts and take responsibility for their retention and growth.Identify upsell and cross sell opportunities within existing accounts.Proactively own renewals in accounts in cooperation with the Customer Success team.Succeed in a team selling environment for maximum account penetration and coverage.Consistently forecast monthly and quarterly performance.Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsEnsuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognitionAchieving customer advocacy goals with the marketing team with success stories, testimonials, and so onMonitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap executionWhat we expect from you?
7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or MartechProven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.Alas, we’ve got clients all over the worldProven track record of using sales & persuasive skillsTo be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clientsTo cherish one of our core ethos: care.You’ll need to care for our clients and make sure they feel at home with our products and our around the clock supportPassion for testing, measuring, and improving outreach and follow up effectivenessStrong communication skills in both writing and speaking (English)High sense of responsibility and accountabilityA strategic thinker with excellent project and time management skillsExperience negotiating and navigating contracts and legal discussionsThrives in a fast-paced, high growth, rapidly changing environmentProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.A university degree in Business, Marketing, Engineering, or related fieldsHold on Life’s a two-way road Here’s what you’ll enjoy while spending time with us (perks, anyone?)
We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.You’ll have space to share your skills through training and workshops if you wish. Sharing is caringWe’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you wantYou’ll have a chance to work in an international, diverse, and inclusive environmentYou’ll be part of an industry that’s shaping the future of customer experiences.Was this position made for you?So let’s talk We’re curious bugs and can’t wait to get to know you.We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider on
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