Service Desk Technician

Service Desk Technician – Hybrid, Full time. Locations: Rydalme. Posted Today. Time left to apply: 15 days. End date: December 19. Job requisition ID: R. At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day, we stay curious and make space for diverse points of view. We share what we know and challenge what's possible. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world's most important industries – and working together to build a future we can all trust. Benefits Competitive remuneration + Super Fitness Passport Discount – Access to a network of Gyms across AUS from $15 P / W Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance) Modernised Paid Parental Leave Veterans Leave Novated Lease options Family support through our partnership with Parents at Work Personal & professional training development opportunities Sonder – Wellbeing & Support Partner Team This role is part of our corporate team, a central hub for Thales Australia. It coordinates shared services – such as finance, legal, HR, procurement – to ensure all teams across Australia have access to the business services they need. Cross‑functional collaboration helps build Thales’ capabilities and opens new career opportunities within the business. Your Role As a Service Desk Technician, you’ll be at the heart of delivering top‑notch performance, ensuring quality, and tackling IT issues with precision. The role will provide ISIT End User Support (Level 1 and Level 2) phone support to Thales Australia. Applicants must hold Australian citizenship due to security clearance requirements. Key Activities and Responsibilities Provide Level 1-2 IT support to end‑users, and elevate issues when required to relevant teams Provide onsite and remote Level 2 and some Level 3 technical support across network, server, desktop hardware, mobile devices, software, and peripheral devices Understand Active Directory, DNS, DHCP, and group policy Install, upgrade, and support desktop operating systems and application software Support and maintain desktops, mobile phones, and other peripherals Fulfil and deploy new or replacement hardware components, desktop and technology hardware and software components Be the point of contact for all incoming Incidents & Requests via Live Chat & phone support Troubleshoot issues related to systems, applications, software, hardware or networking Provide remote support in a hosted environment supporting a broad range of business applications Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, iOS & Android, routers, Wi‑Fi, etc. Adhere to SLAs with a strong customer focus Accurately log, monitor and track service requests & incidents using ServiceDesk Management tool ServiceNow Key Knowledge and Experience Minimum 2 years of experience in a customer‑focused technical support role Time‑management skills in a similar environment Ability to provide phone support for all levels of the organisation Ability to work independently with set tasks Eager to learn new skills and develop own career Good problem‑solving and root‑cause analysis skills Good documentation skills Display passion, high performance, and a strong willingness to take ownership of tasks and responsibilities Strong and clear communication skills Previous experience using ServiceNow as the ITSM tool or other ticket logging system Clear communicator with a customer‑first mindset A genuine passion for technology and a willingness to learn Good to Know / Requirements As a Defence security clearance is required for this role, candidates must be eligible to obtain and maintain an appropriate Australian Government clearance. To learn more about clearances please visit – For more information on Thales visit us @ThalesCareers on Instagram #LI‑VG1. You’ll get an email acknowledgement after you’ve applied; Thales strives to provide a personalised experience for all suitable applicants. EEO Statement We’re proud to be endorsed by WORK180 as an Employer for All Women and are committed to supporting a diverse workplace. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer for everyone. #J-18808-Ljbffr