Senior Customer Solutions Engineer

Were looking for a thoughtful and technically skilled Senior Customer Solutions Engineer to join our this role youll work closely with customers and internal teams to design and deliver tailored network solutions while also mentoring others and helping build team capability. If youre passionate about solving problems sharing knowledge and creating meaningful impact through technology wed love to hear from you. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia Why work for Aussie Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down Our fantastic culture lives and breathes our values : Dont be ordinary be awesome Think BIG No bullsh Be good to people Have fun We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability. We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering. But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine . The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more Celebrating you With monthly rewards and recognition Internal training and resources for you to continue to learn grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Lets talk about you Youre someone who leads with empathy and curiosity and youre energised by helping others solve complex problems. You bring a thoughtful and collaborative approach to technical work and you enjoy guiding both customers and teammates toward meaningful outcomes. Youre passionate about learning sharing knowledge and creating solutions that make a real difference. Have a strong understanding of business and enterprise telecommunications including NBN access technologies fibre VoIP and data centre cross-connects. Are experienced in implementing SD-WAN MPLS and Layer 2 networks across a range of scales. Hold hands-on experience and certifications in Cisco and / or Fortinet (e.g. CCNA NSE4 / 5). Have worked with Hosted Phone Systems Cloud Connect and Managed Routers. Enjoy continuous learning and quickly adapt to new technologies. Have coached or mentored other technical team members and enjoy supporting their growth. Solve problems with care and creativity and work well both independently and within a team. Communicate clearly and kindly especially when navigating change or complexity. How will you support our Why As our Senior Customer Solutions Engineer youll help bring our values to life by designing and delivering thoughtful customer-focused solutions. Youll work closely with customers sales and technical teams to ensure our services are implemented smoothly and with care. Youll also play a key role in supporting and uplifting your teammates helping us grow our capability together. Liaise with customers to understand their needs and design tailored connectivity and infrastructure solutions. Collaborate with Sales to create detailed configurations that support customer goals. Configure network infrastructure across a range of hardware and software platforms (e.g. Cisco Fortinet Meraki). Support installation teams to ensure smooth service delivery. Provide clear handover documentation to our Customer Operations team. Conduct product research and liaise with Strategic Products and Marketing teams. Stay up to date with our product set and network capabilities. Guide and support your team helping build capability and confidence. Motivate the team to achieve shared goals and individual growth. Ready to join Hit the apply button to submit your application and our fantastic team will be in touch Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire. If you have any questions get in touch today with our team at Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out Required Experience : Senior IC Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr