Guest Service Agent

vor 3 Wochen

The Rocks, Österreich Shangri-La Group Vollzeit

Shangri-La Sydney is the city’s leading luxury hotel, perfectly positioned in the historic Rocks district between the iconic Sydney Opera House and Harbour Bridge. With 565 spacious rooms and suites, 4 vibrant dining outlets, and 18 stunning function spaces, we pride ourselves on delivering unforgettable experiences for our guests. We’re on the lookout for a passionate and polished Guest Service Agent to be the face (and voice) of Shangri-La. In this role, you’ll be at the heart of our guest journey—whether it’s warmly welcoming someone at check-in, answering calls with a smile in your voice, or going the extra mile to make a stay truly special. What you’ll be doing: Creating a memorable first impression by warmly welcoming guests and ensuring a smooth check-in/check-out experience. Managing incoming calls with professionalism and cheer, ensuring every request is handled promptly and accurately. Anticipating guest needs (from special occasions to dietary preferences) and delivering thoughtful, personalised touches. Liaising with colleagues across the hotel to guarantee seamless service at every step. Maintaining accurate guest profiles and ensuring every detail is up-to-date in Opera PMS. Handling requests and resolving issues with initiative, care, and a genuine desire to delight. Staying confident and calm under pressure—even during busy shifts or unexpected situations. What we’re looking for: Previous experience in a similar role within a hotel environment. Strong knowledge of Opera PMS (or quick to learn). A natural multitasker with excellent communication skills. Someone who thrives under pressure and keeps a cool, professional approach. Flexibility to work on a rotating roster—including overnights. What’s in it for you: An hourly wage in line with the HIGA Award 2020 (Front Office Grade 3 classification) . The opportunity to work in one of Sydney’s most prestigious luxury hotels. A supportive, dynamic team environment where no two days are the same. Career growth and development opportunities with an internationally renowned brand. If you’re passionate about creating memorable guest experiences and want to grow your career in luxury hospitality, we'd love to hear from you #J-18808-Ljbffr

  • Guest Service Agent

    vor 2 Wochen

    Council of the City of Sydney, Österreich Voyages Indigenous Tourism Australia Vollzeit

    An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to...

  • Guest Service Agent

    Vor 5 Tagen

    Council of the City of Sydney, Österreich Meriton Suites Vollzeit

    Company Description Meriton Suites is the largest owner-operator of apartment-style hotel accommodation in Australia, featuring 23 locations across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne. With 6,210 suites and 8,368 bedrooms, we provide spacious, fully equipped accommodations designed to meet the needs of diverse travelers. Guests enjoy...

  • Guest Services Agent

    vor 3 Wochen

    Council of the City of Sydney, Österreich The Grace Hotel Vollzeit

    Situated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored 1930 Neo Gothic Grace Building. Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors. The Role We are seeking an individual to illustrate exemplary communication skills and display a total customer service focus to our guests and team...

  • Guest Service Agent

    vor 3 Wochen

    Council of the City of Sydney, Österreich IHG Hotels & Resorts Vollzeit

    Guest Service Agent - Full-Time or Part-Time Position Be the reason our guests smile from check‑in to check‑out. At Crowne Plaza Sydney Darling Harbour, we create moments that matter. Located in the heart of the city, we’re looking for a Guest Service Agent who brings warmth, confidence, and a love for hospitality to every guest interaction. Your...

  • Guest Service Agent

    vor 2 Wochen

    Council of the City of Sydney, Österreich Oaks Hotels, Resorts & Suites Vollzeit

    Guest Service Agent (Part-Time) We’re seeking friendly and professional Guest Service Agents to join our team on a part-time basis at Oaks Sydney Goldsbrough Suites. This role is perfect for someone who enjoys working in a dynamic hospitality environment and delivering exceptional experiences to our guests. About Minor Hotels Minor Hotels is one of...

  • Guest Services Agent

    vor 3 Wochen

    Council of the City of Sydney, Österreich Silkari Hotels Vollzeit

    Silkari Suites at Chatswood is perfectly located in the heart of Chatswood’s shopping, dining and entertainment precinct. Offering a range of contemporary studio, one- and two-bedroom apartments, we pride ourselves on delivering warm hospitality and exceptional guest experiences. We’re looking for a customer-focused Guest Services Agent to join our...

  • Guest Service Agent

    vor 3 Wochen

    Council of the City of Sydney, Österreich Crowne Plaza Hotels & Resorts Vollzeit

    Crowne Plaza Hotels & Resorts – Sydney CBD NSW Guest Service Agent - Full-Time or Part-Time PositionBe the reason our guests smile from check-in to check-out. Your Day to Day Welcome guests with genuine care and a seamless check-in experience Support IHG One Rewards members and returning guests Handle bookings, payments, and enquiries efficiently...

  • Guest Services Agent

    vor 3 Wochen

    Council of the City of Sydney, Österreich Castlereagh Boutique Hotel Vollzeit

    Front Office & Guest Services (Hospitality & Tourism) Casual/Vacation @ $30 - $40 per hour We are looking for a Guest Services Agent for Castlereagh Boutique Hotel reporting directly to the Front Office Manager. A rare vacancy is now open for a “hands on”, passionate Front Desk Receptionist at our historic hotel in the CBD. About the role Maintain an...

  • Guest Service Agent

    vor 2 Wochen

    Council of the City of Sydney, Österreich Minor International Vollzeit

    Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    vor 2 Wochen

    Council of the City of Sydney, Österreich Brightvision Capital Partners, LLC Vollzeit

    Company Location: Oaks Sydney Goldsbrough Suites Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents,...