Senior Manager, Customer Success

Adobe – Millers Point, New South Wales, Australia Senior Manager, Customer Success Join Adobe to lead our Content & Commerce Solution team for APAC, driving strategy, team building, and customer success in a dynamic high‑growth region. Our Company Changing the world through digital experiences is what Adobe is all about. We give everyone— from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen. The Opportunity Adobe is committed to product innovation through people innovation, investing in leaders who drive transformation and success. As APAC continues to grow rapidly, we seek a dynamic Content & Commerce Solution Manager to lead our team across the region. This role is pivotal in building a high‑performing team, driving strategy and innovation, and delivering exceptional value to our customers. Key Responsibilities Inspire, develop, and foster high‑performing teams, cultivating a culture of excellence and continuous improvement. Design and implement strategic organisational structures that anticipate opportunities and challenges. Provide clear vision and strategy, decisively driving action and challenging the status quo to achieve ambitious goals. Attract, recruit, and retain top talent, championing Adobe’s values and fostering an inclusive, collaborative environment. Collaborate with internal teams across product, pre‑sales and post‑sales for knowledge sharing, raising customer challenges and removing barriers. Ensure absolute clarity on customer goals, building trust and belief in Adobe’s commitment to their success. Empower teams to exceed customer expectations, proactively addressing needs and delivering impactful solutions. Drive ecosystem and stakeholder collaboration, aligning internal and external partners for maximum customer impact. Influence and inspire across all levels—up, down, and across the organisation—to achieve shared outcomes. Strong executive presence and communication skills to drive impact and influence. Set clear goals with measurable success metrics, ensuring consistent and predictable business results. Lead data‑driven inspection and analysis to inform decisions and drive continuous improvement. Champion change, navigating ambiguity and driving innovation in customer engagement models, communication, and tools. Showcase team impact through regular communication, success stories, and operational excellence. Build a Content & Commerce Solution team for APAC, defining a clear charter and priorities. Develop strategic offerings that engage customers at key lifecycle points, driving product adoption and value realisation. Ensure the team possesses the right skills and learning paths to meet evolving customer needs. Foster strong collaboration across internal and external teams, operationalising engagement for efficiency and clarity. Network and develop relationships with customers, including senior executives of leading organisations. Collaborate with other solution managers and cross‑functional teams to drive growth and expansion opportunities. Requirements 7+ years’ experience in leadership roles within Software or SaaS organisations, scaling for enterprise customers. Experience in AEM space preferred. Proven track record of building and leading high‑performing teams, with a focus on strategic org design and innovation. Strong leadership, influencing, and change management skills, with executive presence and communication abilities. Deep understanding of customer‑centricity, stakeholder alignment, and driving impact across complex ecosystems. Analytical mindset, leveraging data‑driven insights to inform strategy and execution. Experience with Adobe DX solutions and working across JAPAC regions is highly valuable. Willingness to travel up to 25% as required. Details Seniority level: Director Employment type: Full‑time Job function: Other Industry: Software Development Compensation A$129,464.00 – A$142,665.00 (This may vary based on experience and qualifications.) Benefits Health insurance Global days off Wellness fund Market‑leading parental leave Employee Stock Purchase Program Programs that support ongoing career growth Corporate social responsibility engagement programs Additional Information We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. We also offer accommodations to perform essential job functions and to receive other employment benefits and privileges. Please contact us to request accommodation. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536‑3015. Apply To learn more about this role or to submit an application, visit Adobe’s career page. Referrals increase your chances of interviewing at Adobe by 2×. #J-18808-Ljbffr