Customer Service Officer

vor 4 Wochen


City of Melbourne, Österreich dormakaba Australia & New Zealand Vollzeit

Customer Service Officer – Dormakaba Australia & New Zealand Overview Due to an internal move we are looking for a motivated individual to join our Customer Service team. As a Customer Service Officer you will play a crucial role in our order process by inputting purchase order data into SAP to ensure customer requirements are fulfilled. This role offers the opportunity to collaborate with internal teams, improve customer satisfaction and enhance financial outcomes. Key Responsibilities Input purchase order data accurately within SAP to ensure order requirements are fulfilled in a timely manner. Resolve customer queries over the phone and through email communication. Generate reports to eliminate delays for customers. Provide regular updates to customers around order status, ETA’s, stock availability and pricing. Required Skills & Qualifications Prior experience within customer service or order entry. Experience with SAP or similar ERP system. Strong attention to detail, analytical and problem‑solving abilities. Excellent verbal and written communication skills. A customer‑focused approach with a willingness to support. Benefits Hybrid role with flexible working arrangements. Parking on site with gym facilities for employees. Access to discounted health insurance. Peer‑to‑peer recognition via AAA nominations and awards. Wellbeing committee focusing on mental health, community engagement, diversity & inclusion and social & amenities. Workout membership and discounts for gym memberships, apparel and more. How to Apply To learn more about us and what we do, visit our website: Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth. Equal Opportunity Employer Dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. #J-18808-Ljbffr



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