Empathetic Collections Specialist – Customer Assist

A renewable energy company in the City of Melbourne seeks two Collections Specialists on a casual basis. In this people-first role, you will support customers struggling with electricity payments, ensuring clear and empathetic communication. The company values customer focus and is committed to building a diverse and inclusive culture. The position offers a...

A leading mutual bank is seeking a Customer Assist Officer in Melbourne to support customers experiencing financial hardship. This full-time role emphasizes empathetic communication and effective negotiation skills. Candidates should have experience in collections or hardship, with strong communication ability and proficiency in multiple technologies. The...

Full Time (Work from Home)Location : Remote- Brisbane, MelbourneCompany : Fee SynergyIndustry : Accounting & Legal Services About Fee Synergy Fee Synergy is Australia's leading provider of accounts receivable and payment solutions for accountancy and legal firms. Our mission is to replace the stress of debt with a positive, professional customer experience....

About the role Full-time, fixed term contract until September 2026 At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our customers struggling to meet their loan or credit card commitments. As the Customer Assist Officer, you support and proactively work with our customers to come up...

⚡About Amber Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way...

Overview A leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship. Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range...

A financial institution is looking for a Customer Assist Officer to provide support to clients facing financial hardships in Queensland. The role demands excellent negotiation skills and the ability to communicate effectively under pressure. Ideal candidates will have previous experience in collections or hardship, alongside a member-centric focus. This...

A leading insurance firm in Australia is seeking a Claims Specialist to join their Replacement Vehicle Team. This role involves managing a portfolio of claims, providing empathetic support, and advocating for customers during challenging times. Ideal candidates will have prior insurance experience and a customer-first mindset. The position offers permanent...

A leading financial service provider in Melbourne is seeking a Collections Officer to help customers with outstanding balances. The role emphasizes empathy and problem-solving, allowing you to make a positive impact on customers’ experiences. The company offers a collaborative team culture and ample opportunities for career growth. Interested candidates...

A major financial services group is seeking a Credit Consultant for its Collections Team in Brisbane. This role involves managing incoming calls, discussing overdue accounts, and supporting clients through effective communication. The ideal candidate will have debt collection experience and a strong customer service mindset. The company offers flexible...